I have read through these postings in hopes to find an answer to why I can't unlock MenuMaker. I was able to use the trial version with the select few templates they offered to chose from. Then after purchasing the product, I can't use any of the templates. When I click to "Unlock" it tells me I am not connected to the internet. I received the same error message as Drunkcrusher78. His solution that worked for him was to turn on his fire wall. I am running Windows 98 and have no idea if I have a fire wall. I've tried downloading the program again and that doesn't work. I have purchased a program that I can't even use. I emailed Tech Support but haven't heard back from them. Does anyone know how I can unlock this? Please help if you can! Thanks in advance!