Help Reloading PSP X After Crash

**Bayden Rank** · 01 June 2008, 08:28 AM

Hi I am recovering from a MS XP SP2 induced crash. When I try to re-load PSP X it stops and says it cannot detect an existing PSP installation - well it wouldn't would it as I am starting off with a clean install?

I have tried and tried to find out how I pose my question to Corel but get absolutely nowhere.

Help please?

**handrawn** · 01 June 2008, 09:08 AM

Hi - welcome to TG

Just to be clear - have you reinstalled PSP X or is it reinstalling that you are attempting when you say 're-load'?
If so is it an upgrade looking for a previous version of PSP that was originally installed?
If that is the case you would need to re-install that version first..

**Bayden Rank** · 01 June 2008, 10:35 AM

Yes it is a re-install. Yes it was an update but where the original disc is now is anybody's guess.

Does any one know how to contact Corel as they now appear to be very elusive.

**handrawn** · 01 June 2008, 10:48 AM

not beyond what is on their site [email and paid for support] and forums sorry

they will need some sort of documentation in support of your original purchase if you need it replaced, and you may need to pay the cost of CD replacement

**Bayden Rank** · 01 June 2008, 02:51 PM

They have the details of the various releases I have bought logged when I look at my account. I used to be able to contact them easily but now they make it very difficult or I am doing something wrong.

Ah well ce la vie looks like Elements for me

**handrawn** · 01 June 2008, 03:20 PM

I'd prefer elements - but of course it depends what you wish to do

looks like email is the way they wish to play it, they may say they no longer support earlier versions , you can but try - good luck

**Trev** · 02 June 2008, 10:22 PM

If you have a PSP .exe from a previous PSP that is all you need. Place it anywhere even my docs

**steve.ledger** · 02 June 2008, 10:37 PM

Hi Trev,

Would you care to elborate on this please?

**Trev** · 02 June 2008, 11:08 PM

If you have a copy of the paint shop pro Exe file Thats all you need as its all the installer looks for no need for the full program

**Trev** · 02 June 2008, 11:11 PM

Originally Posted by Bayden Rank

Yes it is a re-install. Yes it was an update but where the original disc is now is anybody's guess.

Does any one know how to contact Corel as they now appear to be very elusive.

If you ask a question at the Knowledge base you then get the option to send an email