Can't Unlock $ Templates!

[StephanBotha]

Hi there,

I bought Webstyle4 this morning and it it "unlocked" itself after the transaction was completed but for some damned reason I can't use any of the other themes but the ones that came with the demo.

I click on the $ signed template and then it does the "click on the BACK button and you're template will be unlocked". I click on the BACK button and then a connection starts with the Xara servers.

Then I get the following error:
http://i110.photobucket.com/albums/n.../XARAERROR.jpg

[StephanBotha]

I have no idea on how to fix this. I tried to disabling my firewall, changing the way I connect to my router etc. I even disabled my firewall on my router.

IS there another way of downloading or unlocking the templates that I am not aware of?

[ss-kalm]

Have you contacted Xara Support? If not, I suggest that you do. I think that they will be the only people able to help you.

[StephanBotha]

I have contacted them. Haven't had any reply so I tried the forums.

[ss-kalm]

It's possible that someone may be able to help you, but very unlikely. If these things were easy to unlock, they would be stolen all the time!

[StephanBotha]

I agree with you but I'm more concerned about the error I'm getting. That's what's stopping me from unlocking my content.