Thankfully most users are happy with support, and the general Xara experience.
It's human nature to generally be quiet when happy, and make a noise when not. So reading forums like this is never a fair view of the whole. The happy people are generally the ones that never turn up here. There are some isolated cases of people not getting help it seems. That's of course not good for those people, and we'll always try harder.
But it's really nice to hear positive comments, and I'll make sure 'CS' sees this post RobM if he hasn't already done so. I'm sure he'll appreciate your kind words.
I'd start a revolution, if I could get up in the morning.
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