Crashing on Startup

[hjnorris]

I've been using Xara Westyle 4 for several projects. It now crashes when starting.

Any ideas?

[hjnorris]

I've been using Xara Westyle 4 for several projects. It now crashes when starting.

Any ideas?

[bb2]

Hi have you submitted a help request to support about this?

thanks

[hjnorris]

Right now, there is no way to submit a help request to support.

[AntonyF]

hjnorris , Xara support is available as normal.

Just go to the xara support section at xara.com/support and check out the Webstyle FAQs. There's a link to contact support on each answer.

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I'd start a revolution, if I could get up in the morning.

[hjnorris]

That's where I was looking for the support link.

I see the link is there now.

[hjnorris]

Rebooting several times did not help.

I cleaned up my temp directory, ran Norton Win Doctor, Scan disc and rebooted and it's been working fine since.

[chickenman]

If you have any Norton products try disabling them and try again or uninstall them and them try WS4.

I found Norton AntiVirus and firewall a big problem.'

Good Luck

[jackie1811]

Hmmm... I just encountered the same problem and it was easily resolved when I disabled my Norton AntiVirus Auto Protect.

This is rather odd as I never had a problem with it in the past with Norton abled but I hope this will help others with a similar problem http://www.talkgraphics.com/images/smilies/smile.gif

useful info: im using Windows XP and am on an ADSL connection ... my firewall is disabled too during this attempt.