This may provide a clue to someone...
I just produced a brochure using some jpg photos and the colors did very well. It seems when I use the pallet (spelling) that I'm having trouble with the color match. Again cyan on the color chart comes out turquoise and turquoise comes out emerald green. I have printed that document from Paint and the colors are very close to what I originally chose from the CD9 pallet. But if I print from CD9 the colors are not even close.

Thank you