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I hope it gets resolved for you.

Acorn

Very frustrating for you. I have never had this pop-up.

Acorn

Then we definitely need a test page as my version works in XC where I can select an image in a grid and change it.

For €67, I would be calling on Xara to sort it out next.

I assume the grid...

You have confused me here.
Xara Cloud is free so cannot be a waste of money, time yes.

There is no such thing as "desktop cloud".

If you wish, upload a simple photogrid to TalkGraphics and I...

I have just uploaded Smart Photo Grid 10 into Xara Cloud.

You do not have the same controls to move or add images. The heading clearly states "Photo selected inside a [sic] inactive Photo grid...