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Thank you for looking into it.

I have had a reply and this is what I have received:

"Unfortunately not helpful information. I believe they have found what could be causing the issue but we're...

Would you be able to give someone a nudge please gwpriester, still haven't heard anything since "I'm waiting for a response from the developer today" on Friday. I've been waiting to get this sorted...

Thank you very much gwpriester. I have indeed had a response, they just said that they are waiting to hear from the developers but at least I know what's happening now.

Hello,

I was wondering if anyone would be able to help me. I've submitted a ticket to xara who said that my file needed to be looked at by a developer (and had been assigned to one) as it was...