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Sorry to hear that you're still having issues with this. Unfortunately it's weekend now so I doubt any of the devs will be responding before Monday. Hang in there!

Thanks for the update.

Just sent it. Be aware, though, that it's nighttime in the UK right now so it might take a while.

So, you're up a creek w/o a paddle. One of the moderators can hopefully alert one of the Xara devs who can help you out. I'll send a message to Gary Priester with a link to this thread.

Do you have access to the Online Content Catalog (Shift+Alt+I)?

Try this: close the program and right-click the program icon and select "Run as administrator". Next try again to download/install contents.

You need to do two things to download contents:
1. Go to Help/Download content installer & Pan Studio and run the .exe files.
2. Open the Local Designs gallery and right-click each of six main...