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Thanks for the suggestion, Soquili, I'll try that.

Maybe there's a clue here:

I had downloaded the trial version of X3D 5 and then ordered the CD. When it came I installed both X3D 5 and...

Soquili - The image I created in Webster 2D was saved with a .web file extension but it is not recognized by X3D.

I searched the help files of both programs and made sure I was naming the file...

Thanks for your reply again, Egg - Yes, I apparently had installed the plugin from the CD because I have the .xar and .web file extensions listed in the Import file window.

Installation of the patch failed---what am I supposed to do now? The program does not do what it promised. http://www.talkgraphics.com/images/smilies/rolleyes.gif

"Installation failed" - no reason given. http://www.talkgraphics.com/images/smilies/frown.gif

Maybe you were referring to the downlod "CCDist.exe" which specifically deals with importing XAR, WEB and WMF files - I will download it but I'm surprised that I could have an outdated comctl32.dll...

The info with the X3D plugin says it was included with the CD, which is what I got, so it was supposedly fixed when I installed it.

Thanks, Egg, I'll try the patch.

Re chilling out - I did tried that route, the patience thing, waiting to hear from support - felt I was quite patient. ...

I recently bought Xara 3D 5 which came bundled with Webster 2D.

They are supposed to work together - they don't. I create an image in Webster2D and save it in X3D format but X3D doesn't...

I recently bought Xara 3D 5 which came bundled with Webster 2D.

They are supposed to work together - they don't. I create an image in Webster2D and save it in X3D format but X3D doesn't...