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Yes, they are nice but the service they supply is perverse. try https://help.xara.com/.

Try and find this page, https://help.xara.com/article/7-i-cannot-remember-my-account-details. Don't just...

Steve, i had the same problem. Xara handed over support to Magix. In transferring accounts they stiffed my password. I tried to get a new one through the Forget Password option and that failed....