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Thanks Drwyd. Rules out me not being able to see the wood for the trees... ;)

Thanks Frances.

The help desk chap couldn't find an account under that email address, so I can't even guess the password. It may very well be that I might not have registered which is strange, but...

Hi Frances.

Thanks for replying. I'm sure I did under my old email address & that was part of the problem. I couldn't log in under that address & subsequently, couldn't use the "Forgot password"...

Hey all. Just wondering if anyone else has experienced the loss of a serial number when re-installing?

I upgraded from Xara 3 to Xara 5 & I'm sure I used the X3 serial number for X5. The problem...