Hi Ray,
Are you still having problems?
Thanks,
Marc
Type: Posts; User: MarcP; Keyword(s):
Hi Ray,
Are you still having problems?
Thanks,
Marc
Hi guys, this was a temporary problem which was resolved yesterday. Please let us know if you see anything else strange!
Cheers,
Marc
sorry guys, looking into this error now ...
Great, thanks Acorn.
Hi ,
We managed to resolve Glenn's problem - looking at the downloaded files, incomplete versions have been downloaded. Normally a timeout or some other internet error would be raised but for some...
Hi, A fix for this problem should now be available through support. This appears to be an installer issue, which can be fixed by removing certain installation files. For that reason, it is safest to...
Hi,
We've managed to reproduce the issue now. The program seems to get into a state where it is not sure if it is a trial or not. Where it should be using the serial number, it appears empty as...
Hi rusty,
Can you try selecting "Window" > "Control Bars" and pressing the "Reset" button?
This would normally resolve the problem, does it help?
Marc
Great designs!
We are often working on a flyer these days for school events etc. Rachel usually comes up with the ideas, while I'm on hand for figuring out how to implement them :)
115439
Hi Ed, if you can submit a ticket via the support system and let me know the ticket id I'll try to follow it up in there. As Egg suggested, firewall / antivirus issues may be the cause.
Cheers,...
Hi Marc,
I've responded to your ticket in the support system, hopefully we can get to the bottom of this issue soon.
Many thanks,
Marc
Hi Davo,
Sorry, my reply wasn't clear - the Download All option is in the Local Designs gallery...
Marc
Hi Davo,
You should be able to right-click on each top-level category and click "Download All" to allow the files to be downloaded in the background.
Marc
glad it's sorted :-)
Hi Artyboots,
That does sound scary indeed. Can you add a support ticket and then please PM the ticket id to me and I'll take the issue further within there. As you know the software hasn't...
Hi Artyboots, I've just got back from 2 days in Sweden so I've only just seen this. If you are still getting the error, could you private message me , or else if you already have a support ticket let...
Many thanks Mike!
As has been posted elsewhere in the forum we caused a server problem over the weekend which resulted in Local Design Gallery losing files.
The technical reasons for the problem was my...
Is anyone now experiencing problems with files they have downloaded in the last 10 hours being deleted?
This is working correctly for me know, after also experiencing the deletions while the...
Hi Dijenga,
I'm so sorry this happened, I tried to post information about this elsewhere but lost track of which of the threads I was posting to. I'm trying to add a sticky top level thread for...
Just a quick note to say that, any files downloaded while the problem was active , may now also get deleted as the program compares them with the (now correct) online checksums. By all accounts,...
@Artyboots I think a job load of chocolate cake is in order for me right now too :o
It has been one of those days
Hi Guys,
I'm sorry about this problem, it was the result of an incomplete server update after a fault on the server (checksum data on the file content which is required by the Local Designs...
Hi all,
We made a mistake in a DNS change which inadvertently stopped the site being accessible from some parts of the world - it should all be accessible again now, please let us know if you...
Hi all,
We made a mistake in a DNS move which inadvertently stopped the site being accessible from some parts of the world - it should all be accessible again now, please let us know if you...