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I also can't login to the Xara Online Designer and if I try to reset the password I'm told that my e-mail address is unknown. If I enter the serial number it tells me to enter a valid serial number.

Serial number is saved locally and shows registered. Read back on this thread. It seems to be a connection issue between Magix and Xara. And customer service has not contacted me since before...

I've now tried installing this product on multiple computers and the result is always the same; access only to free content. This is an account issue, not a software problem. I'm going on two months...

Thanks. :-)

Yeah, like it helped me. :-(
Rob, I have not heard back from you or Xara for a week. Still no content. I bought through Magix, also, which is why I believe this is the same issue. What next? Please...

Well, if Xara or Designer are not in the key or value, then I'm not going to find it. But most applications leave a large number of registry settings after being uninstalled which can interfere with...

Yes, and I deleted any folders and leftover files. I then cleaned all references to Xara and Designer from the Windows registry and rebooted before trying to reinstall. Nothing changes.

Steve

No joy. Same as ever. Only the free stuff. The installation ini file is "installation_64.ini" on my system. I can find no installation.ini. I assume that's because this is the 64bit version. It was...

I'll be waiting. :-)

Thanks!

Yeah, been there, done that. I can login to the regular site but not there, so no joy.

Steve

I get a 404 error if I click on the link. I can't login directly because the tech support login won't take my username and password even though the main site does.

Steve

Yes. Everything other than trial items are greyed out. If you hover on them they say "buy". The software obviously doesn't recognize that I am registered. This is becoming like a couple of other...

As I said, I've read all the other threads on this subject. I've tried that, I've turned off virus and firewall when installing. I uninstalled the trial version, used a registry cleaner to remove the...

Already ran "Download Content Installer" and I don't know what Pan Studio is. "Download All" in the Local Designs gallery doesn't give me anything but the free samples.

I bought and registered Web Designer Premium after testing the trial version and still have only the trial content. All the premium content is still greyed out. I have read all the threads in this...