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  1. Replies
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    Re: Content Catalog Bare

    Hi Ray,

    Are you still having problems?

    Thanks,

    Marc
  2. Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    Hi guys, this was a temporary problem which was resolved yesterday. Please let us know if you see anything else strange!

    Cheers,
    Marc
  3. Re: Script Error on Online Content Catalog - Unable to get property 'trim' of undefin

    sorry guys, looking into this error now ...
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    Re: Javascript error on startup +

    Great, thanks Acorn.
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    Re: Javascript error on startup +

    Hi ,

    We managed to resolve Glenn's problem - looking at the downloaded files, incomplete versions have been downloaded. Normally a timeout or some other internet error would be raised but for some...
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    Re: Online Content Catalogue

    Hi, A fix for this problem should now be available through support. This appears to be an installer issue, which can be fixed by removing certain installation files. For that reason, it is safest to...
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    Re: Online Content Catalogue

    Hi,

    We've managed to reproduce the issue now. The program seems to get into a state where it is not sure if it is a trial or not. Where it should be using the serial number, it appears empty as...
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    Re: Designs galleries have disappeared

    Hi rusty,

    Can you try selecting "Window" > "Control Bars" and pressing the "Reset" button?

    This would normally resolve the problem, does it help?

    Marc
  9. Replies
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    Re: Stop & Post December 2016

    Great designs!

    We are often working on a flyer these days for school events etc. Rachel usually comes up with the ideas, while I'm on hand for figuring out how to implement them :)

    115439
  10. Replies
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    Re: Content Catalog Empty/Hanging?

    Hi Ed, if you can submit a ticket via the support system and let me know the ticket id I'll try to follow it up in there. As Egg suggested, firewall / antivirus issues may be the cause.

    Cheers,...
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    Re: Problems with latest release

    Hi Marc,

    I've responded to your ticket in the support system, hopefully we can get to the bottom of this issue soon.

    Many thanks,
    Marc
  12. Replies
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    Re: Contents Local Designs Gallery Gone

    Hi Davo,

    Sorry, my reply wasn't clear - the Download All option is in the Local Designs gallery...

    Marc
  13. Replies
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    Re: Contents Local Designs Gallery Gone

    Hi Davo,

    You should be able to right-click on each top-level category and click "Download All" to allow the files to be downloaded in the background.

    Marc
  14. Replies
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    Re: Contents Local Designs Gallery Gone

    glad it's sorted :-)
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    Re: Contents Local Designs Gallery Gone

    Hi Artyboots,

    That does sound scary indeed. Can you add a support ticket and then please PM the ticket id to me and I'll take the issue further within there. As you know the software hasn't...
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    Re: V12 Designer Download Issues

    Hi Artyboots, I've just got back from 2 days in Sweden so I've only just seen this. If you are still getting the error, could you private message me , or else if you already have a support ticket let...
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    Re: V12 Designer Download Issues

    Many thanks Mike!
  18. Replies
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    V12 Designer Download Issues

    As has been posted elsewhere in the forum we caused a server problem over the weekend which resulted in Local Design Gallery losing files.

    The technical reasons for the problem was my...
  19. Replies
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    Re: Contents Local Designs Gallery Gone

    Is anyone now experiencing problems with files they have downloaded in the last 10 hours being deleted?

    This is working correctly for me know, after also experiencing the deletions while the...
  20. Replies
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    Re: Contents Local Designs Gallery Gone

    Hi Dijenga,

    I'm so sorry this happened, I tried to post information about this elsewhere but lost track of which of the threads I was posting to. I'm trying to add a sticky top level thread for...
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    Re: Contents Local Designs Gallery Gone

    Just a quick note to say that, any files downloaded while the problem was active , may now also get deleted as the program compares them with the (now correct) online checksums. By all accounts,...
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    Re: Contents Local Designs Gallery Gone

    @Artyboots I think a job load of chocolate cake is in order for me right now too :o

    It has been one of those days
  23. Replies
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    Re: Contents Local Designs Gallery Gone

    Hi Guys,

    I'm sorry about this problem, it was the result of an incomplete server update after a fault on the server (checksum data on the file content which is required by the Local Designs...
  24. Re: Any fix to get Google Fonts [Add...] working again?

    Hi all,

    We made a mistake in a DNS change which inadvertently stopped the site being accessible from some parts of the world - it should all be accessible again now, please let us know if you...
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    Re: Webdesigner Premium 11 - Catalog Offline?

    Hi all,

    We made a mistake in a DNS move which inadvertently stopped the site being accessible from some parts of the world - it should all be accessible again now, please let us know if you...
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