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We just purchased the software, downloaded it and I'm trying to install it but I keep getting an error code. This is the message I get.
Error activating
Please check your firewall settings and try again. If the problem persists, please contact Xara support.
Error code:-1
I have turned off the firewall, disabled AVG software and nothing seems to help.
Any suggestions?
Hi Fuzzi,
Try resetting your router. This has sometimes caused me problems. Simply remove the power cord for about 15 seconds then plug it back in.
I"ll give it a try and let you know.
No luck with that. Any other suggestions?
I do very much appreciate your help!
Perhaps your web provider is doing a bit of maintanence or something like that, it's happened to me before.
I'll check that and see. Thank You!!
Hi Fuzzi,
Please see the Xara Support knowledge base article:
http://support.xara.com/index.php?_m...&nav=0,472,478
It could be as Nicky mentioned a temporary loss of access for port 443 due to some maintenance or other ISP issue.
I'd contact Xara support directly for prompt resolution.
I finally got it! I had to restart the computer and disable the firewall again. Must have been some kind of a glitch.
Thanks so much for the quick help!
Good to hear you have it sorted.