Unable to reach xara.com website

Hi,

I am unable to reach the xara.com website. Doing a tracert gives this:

C:\>tracert xara.com

Tracing route to xara.com [195.214.219.206]
over a maximum of 30 hops:

1 15 ms 1 ms 1 ms 192.168.1.1
2 127 ms 184 ms 148 ms 84-235-126-9.saudi.net.sa [84.235.126.9]
3 52 ms 74 ms 148 ms 84-235-126-85.saudi.net.sa [84.235.126.85]
4 73 ms 114 ms 64 ms 84-235-111-5.igw.com.sa [84.235.111.5]
5 173 ms 125 ms 182 ms 84.235.122.33
6 312 ms 153 ms 140 ms 195.50.120.9
7 397 ms 258 ms 469 ms ge-1-0-0-0.sngtp-ar6.ix.singtel.com [203.208.152.26]
8 314 ms 199 ms 340 ms ge-2-3-0-0.lonlx-cr2.ix.singtel.com [203.208.151.210]
9 206 ms 200 ms 363 ms ge-0-2-0-0.lonth-inter-2.interoute.net [195.66.226.53]
10 211 ms 310 ms 462 ms ae1-0.ams-koo-score-1-re0.interoute.net [84.233.190.57]
11 284 ms 500 ms 194 ms ae1-0.ber-alb-score-1-re0.interoute.net [84.233.190.22]
12 line1.magix.net [89.202.163.174] reports: Destination protocol unreachable.

Trace complete.

It seems to be dropping on the 12th hop.
I have tried emailing support@xara.com but the email bounces.

Please let me know how I can get this resolved.

Regards.