Designer Pro X - You Must Be Online to Use This Feature

Greetings --

I ran into an issue that's a first for me with Xara products: it seems that my copy of Designer Pro X (365: version 15.0.0.52427) will not connect online to Xara / Magix servers as of around 12:00AM EST, 3/13/18. The tab for the Local Designs gallery has "(Offliine)" appended to the tab title, and when I check for updates (Help/Check for updates...), there's a blink, a long pause, and then I get the error message indicating "You must be online to use this feature".

I've verified that I am, in fact, online: I opened email and several web pages before and after attempting the online activity with Designer Pro. I shut down the program and restarted. I rebooted and restarted. No change in results. I checked my account status on Magix.com, and it noted that the v15 version of Pro X365 was activated on my laptop on 3/8/18. The Pro X365 license is "valid until: unlimited", and the update guarantee shows good until 8/6/18.

Yet...I cannot get the application to be "online". Note: this WAS online earlier today. I've made NO changes in firewall or any kind of security in recent weeks.

Any thoughts / suggestions would be most appreciated!

Thanks,
Jon

Misleading, it was probably the Magix server that was offline as you weren't the only one.

Hi jonstrong,

Thank you for reporting this to us, we've passed it on and trying to get this fixed ASAP!

To see my original post see here - https://www.talkgraphics.com/showthr...Xara-Servers#3

Thanks,
Ben

Your link only leads to a 404 page Ben.

Quote:

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Originally Posted by Egg Bramhill

Your link only leads to a 404 page Ben.

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Egg, try https://www.talkgraphics.com/showthr...f-Xara-Servers
Ben was aiming https://www.talkgraphics.com/showthr...389#post590389.

Acorn

Quote:

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Originally Posted by Ben.Moses

Hi jonstrong,

Thank you for reporting this to us, we've passed it on and trying to get this fixed ASAP!

To see my original post see here - https://www.talkgraphics.com/showthr...Xara-Servers#3

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Thanks Ben. Seems that the servers are back online at this point.

BTW: while the servers are apparently online, I was surprised that it took quite a long time to download assets to a local copy. It seems like the bandwidth allocated to these downloads must be very low.

Quote:

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Originally Posted by jonstrong

BTW: while the servers are apparently online, I was surprised that it took quite a long time to download assets to a local copy. It seems like the bandwidth allocated to these downloads must be very low.

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i found the servers came back but it took a long time for the services to recover.

Acorn