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Hello
I Bought Boxed Xara Designer Pro11 on auction inside box I have DVD and paper card with serial nr.
When I try register program show window with error -14
So I guess that is problem with previous account, I ask seller about that but he knows nothing he just reselling stuff ....
It is any possibility to take a new number or reset account? Or just send back box to seller?
Any Help will be blessed :)
only xara ltd can help you with registration issues, and for that you need to register for [create] an account and raise a support ticket - this may take a while to process
to do this go here :http://www.xara.com/uk/servicecenter/ to register for the account
and then here: https://support.xara.com/ to raise the support ticket - you may also find help in the knowledge base
Yes thanx, Im start from making ticket but it was on friday 21 04 and till today happens nothing, Im looking for faster solution answer sugestion cause I have only 7 day to canceled purchase.
Anyway thanx for reply
ok - according to the knowledge base here: https://support.xara.com/index.php?/...a-designer-pro the serial number is invalid
if I were you I would cancel the purchase and return it; under the circumstances it may not be possible to verify it as a legitimate copy
ok thnx for link and sugestion
no problem :) this can happen if the original owner downloaded the program with a serial number emailed to them, and what you have bought is their backup DVD with a registration number that has been replaced by the online one