problems with Xara.

I have tried over and over.
Because I keep getting the update service expiration notice and forgetting that I had already renewed last May, I renewed again.
However because of that boo-boo I cannot access the content catalog, the program thinks I have an older version and all I get is a page to choose my country and will not install the content catalog.

I have not yet contacted MAGIX, explaning my boo-boo. Any suggestions as to what I should do and how to fix my error?

Please help.
Attachment 121452 Attachment 121453

Larry, once you are out of cover (image 1) , you have no right to access the Online Content Catalogue.
Image 2 is the latest Xara update, which you downloaded before your cover expired.
The two dates have no relationship other than the latter will never be later than the former, particularly when you are out of cover.

If you have renewed since 27 May 2018 then your registration details are wrong and MagiXara will need to be contacted.

Acorn

Thanks Acorn, I'm not sure I understand, image 2 shows I renewed last May, and the MAGIX site shows May 5 2018 which was not over a year ago the way I see it. I will call MAGIX and find out where I am wrong.

Quote:

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Originally Posted by wizard509

Thanks Acorn, I'm not sure I understand, image 2 shows I renewed last May, and the MAGIX site shows May 5 2018 which was not over a year ago the way I see it. I will call MAGIX and find out where I am wrong.

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Image 2 is the application download version date, nothing to do with your purchases. I have the same pop-up, save my Licensee and Service code detail. You re licensed on 27 May 2017.

Acorn

Thanks again Acorn, I called MAGIX so everything is OK now. What a relief!