Re: Clarification needed on what content stays with current version
Quote:
Originally Posted by
Acorn
That's the one.
If you didn't manage to download all your content before it expired then you can send a ticket to Magix, they can sometimes extend it by a little so you can have an opportunity to do so.
Re: Clarification needed on what content stays with current version
Quote:
Originally Posted by
Rob-Xar
That's the one.
If you didn't manage to download all your content before it expired then you can send a ticket to Magix, they can sometimes extend it by a little so you can have an opportunity to do so.
Quote:
Originally Posted by
Rob-Xar
That's the one.
If you didn't manage to download all your content before it expired then you can send a ticket to Magix, they can sometimes extend it by a little so you can have an opportunity to do so.
I don't know what happened to my screenshots as they were png files but appeared here as postage stamp size jpgs. They were showing the online content available in v12, which was next to nothing, and another showing content of v11.
From your reply, I gather that I should have downloaded all content before expiry, Wow - a real gotcha!
Contacting Magix is a nightmare, and has got worse, but I'm still working on it They have the worst contact availability I have ever experienced.I will try snail mail as a last resort. I certainly will never again upgrade nor buy anything else from that company, and that includes purchasing a voucher for the privilege of talking to them. With their attitude they will surely take Xara down with them.
Re: Clarification needed on what content stays with current version
I finally managed to contact Magix after I found an email address on my computer going back a few years ago. The response came back from somewhere in Germany within 24 hours of my email. They agreed to extend the download period long enough for me to download. At this point I have not been able to "download all", despite following the directions, but have been able to access the online catalog and download what I needed at this point. Because of their response I am considering "upgrading" to v15, but before doing so want to make sure that I am able to download the content immediately following purchase.
Magix sent me a link detailing the terms of service regarding retaining paid for content, but I am still confused when it comes to this issue, as apparently are a lot of other people. In spite of their response, I am still not happy about the difficulty in contacting and asking questions of them without first having to purchase a contact voucher.
Re: Clarification needed on what content stays with current version
Quote:
Originally Posted by
Phill
I finally managed to contact Magix after I found an email address on my computer going back a few years ago. The response came back from somewhere in Germany within 24 hours of my email. They agreed to extend the download period long enough for me to download. At this point I have not been able to "download all", despite following the directions, but have been able to access the online catalog and download what I needed at this point. Because of their response I am considering "upgrading" to v15, but before doing so want to make sure that I am able to download the content immediately following purchase.
Magix sent me a link detailing the terms of service regarding retaining paid for content, but I am still confused when it comes to this issue, as apparently are a lot of other people. In spite of their response, I am still not happy about the difficulty in contacting and asking questions of them without first having to purchase a contact voucher.
Phill, open your Local designs gallery. Right-click, in turn, on the text to the right of each blue folder icon and pick the Download All option.
Acorn
Re: Clarification needed on what content stays with current version
Quote:
Originally Posted by
Acorn
Phill, open your Local designs gallery. Right-click, in turn, on the text to the right of each blue folder icon and pick the Download All option.
Acorn
Thank you for your advice. Did what you said with success! I had tried something similar before but maybe the internet was down (happens a lot) or I did not wait long enough.
At least now I can compare v12 online content to v15 and decide it an upgrade makes sense. I do not think that the latest version has much new in the actual program which I
would use, but the additional online content may be worthwhile.