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I raised a support ticket nearly three weeks ago, I received the auto response with a reference and I have emailed multiple times (leaving the reference intact).
No response at all?
My mailbox is working as it should and I am checking my SPAM folders. I understand the desire for companies to be 'online only' but the lack of a phone number (that is ever answered) is incredibly frustrating.
The fact they've not responded hopefully means they are busy rather than an indication the company has stopped trading. Xara have been fairly recently going through some organisational and support changes (which is no excuse), but may account for their apparent tardiness.
With luck someone here on the forum will give them a nudge.
according to companies house 'the xara group limited' are alive and kicking ;)
Hi,
Yes, we're still here :) Please could you give your ticket ID and I'll get it looked into for you.
Thanks,
Stephen
Stephenh,
If you are monitoring this, I also have a ticket outstanding, been several days and zero from Xara.
It is: DKX-358-86238 and I would greatly appreciate your help. Rob was asking for the ticket but hasn't picked up my reply as yet.
Update: Xara have just replied, all good! thanks.
Thank you,
Jason.