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I have just purchased Xara Web Designer Premium
Downloaded the installer via the link sent in email, but when running the installer, it 'spins' for a while, then a 'pause' symbol appears, and then nothing.
The "CONTINUE" button is available to click, which I do, but the same thing happens. Subsequently, I am unable to download the software.
I have turned off my firewall, my anti-virus software but to no avail.
Someone please help.
Using Windows 10 Pro.
Try the link on this page - https://www.xara.com/uk/web-designer/download/.
Tried it myself for XDPX, which is ~180MB and I didn't touch registry or AV protection settings.
Acorn
restart your computer
run the installer in admin mode
do not turn off the firewall or av
did you purchase this from magix/xara
edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
It could be it's waiting for the files to download before beginning the install and you're stopping it by thinking it's installing.
server side issue always a possibility...
My thought process is that it's a web installer (I can't remember if it is or not, and it was only 6 months ago when I did it). They are also churning out the updates, not sure of the size of that as mine blankly refuses to update.
Attachment 124345Quote:
Originally Posted by Acorn
I then get this error message.
i think they are all [xara designer and WD downloads] web installers now
of late it seems there are always issues when [major] updates come out...
I tried what I suggested and the download goes to the Magix Installer (https://www.xara.com/uk/downloads/start/?product=webdesigner365premium32). When I tried this it only offers up v15!. XDPX, however, was a straight application executable.Quote:
Originally Posted by Tx2online
I would hold off until Xara gets its ducks in a row; it seems to have a release management issue.
Acorn
I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that
Fabulous! I've just spent £50 on a product I can't use. Time to cancel, get a refund and look elsewhere. I don't do bad omens I'm afraid.Quote:
Originally Posted by Acorn
You tried what?Quote:
Originally Posted by handrawn
The error message you posted says it's looking to a network directory.
Are you installing onto the same computer as the install file is located?
What size is the install file (MB)?
what acorn suggestedQuote:
Originally Posted by Tx2online
not sure why it would look for a Wix directory, network or otherwise - wix is a totally different program... ?
[but that said there may be a common file issue]
I purchased online from MagixQuote:
Originally Posted by handrawn
Yes, installing on my laptop, C drive. Installer is on the same drive.Quote:
Originally Posted by Chris M
Thanks all - requested a refund which has been processed. I explained the issues I was having, but they didn't even try to help, and have just gone ahead with the refund
Think I may have had a lucky escape. Will look elsewhere for a WYSIWIG editor or just learn Joomla/Wordpress.
good luck ;)
May I suggest you download the trial and when offered, choose a different Install Folder.Quote:
Originally Posted by Tx2online
I suspect your WIX_DIR_COMMENT_DOCUMENTS system variable on your machine has been deleted at some point. Consequently, the Xara Web Designer Premium does not know where to be installed to.
Acorn
it would seem the sensible way forward, or on another computer, or using a sandboxing capable installation tool such as acronis true image... but either way simply installing the trial before purchase is usually a good thing to do....
OK, convinced it wasn't the software at fault, and was my laptop, I have completely re-installed Windows 10 (it was long overdue to be honest).
The software now installs! I have zero idea what the problem was, but...but....
It doesn't scale to a 4K screen!
I tried adjusting the DPI settings to be compatible, but the toolbar and icons are TINY!
Does this "pro" software really not scale to 4K DPI?
I have a 17" 4K laptop, and this sort of thing should really not be a problem in 2019...
Any ideas?
I have trialled this software on a 1080p screen, and I like it, but on my 4K screen, it is 'blurry', and I wouldn't be comfortable using it.
This is clearly the best WYSIWYG on the market, so this is a real blow to me.
That's true unfortunately Tx2 :(Quote:
Does this "pro" software really not scale to 4K DPI?
we have been asking for 4K support in this respect for quite a while now; xara has inticated it is a 'work in progress' but so far no joy... the program is good, but definately showing it's age in certain areas...