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will not let me activate web designer 11 premium. says connection or firewall problem. I have great connection and disabled norton firewall and protection. I have submitted tickets over the last week and they don't even generate the auto responder acknowledgement emails.
I purchased last week and it will not let me register.
I need help:-O
Frustrating I can agree. However only support.xara.com can assist with registration issues.
You can try the steps suggested here
► http://support.xara.com/index.php?/T...er/Step/View/3
Thanks but I had Tried That AgainQuote:
Originally Posted by steve.ledger
I Can't get through to support
Hopefully one of the Xara support guys will spot this thread and offer assistance.
Hi,
Sometimes our emails can go into the spam or junk folder, you can log onto the support system to view all emails that have been sent and receieved by going to http://support.xara.com, log onto your account and then click "my tickets".
As Steve as said, please see this troubleshooter under "Designer and Xtreme Products" > "Web Designer & Web Designer Premium V11" > "I wish to activate and register the program" > "I am unable to activate my software", as they have a few steps and some services in windows for you to look at:
http://support.xara.com/index.php?/T...er/Step/View/3
This article for Error code -1 can also apply to this error:
http://support.xara.com/index.php?/K...-activate-xara
Please note there are two types of error code -1, one when installing and one when activating, this is for activation only.
If you still can't activate, try booting in safe mode and activating there:
http://windows.microsoft.com/en-gb/w...uter-safe-mode
Unfortunately V11 doesn't have any offline activation methods so if you still can't activate we can offer you a refund. Please send us a ticket if you can't activate and we'll reply (we suggest monitoring the support system for a response).
Thanks
Rob