Software will NOT download!
I have just purchased Xara Web Designer Premium
Downloaded the installer via the link sent in email, but when running the installer, it 'spins' for a while, then a 'pause' symbol appears, and then nothing.
The "CONTINUE" button is available to click, which I do, but the same thing happens. Subsequently, I am unable to download the software.
I have turned off my firewall, my anti-virus software but to no avail.
Someone please help.
Using Windows 10 Pro.
Re: Software will NOT download!
Try the link on this page - https://www.xara.com/uk/web-designer/download/.
Tried it myself for XDPX, which is ~180MB and I didn't touch registry or AV protection settings.
Acorn
Re: Software will NOT download!
restart your computer
run the installer in admin mode
do not turn off the firewall or av
did you purchase this from magix/xara
edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
Re: Software will NOT download!
It could be it's waiting for the files to download before beginning the install and you're stopping it by thinking it's installing.
Re: Software will NOT download!
server side issue always a possibility...
Re: Software will NOT download!
My thought process is that it's a web installer (I can't remember if it is or not, and it was only 6 months ago when I did it). They are also churning out the updates, not sure of the size of that as mine blankly refuses to update.
1 Attachment(s)
Re: Software will NOT download!
Quote:
Originally Posted by
Acorn
Attachment 124345
I then get this error message.
Re: Software will NOT download!
i think they are all [xara designer and WD downloads] web installers now
of late it seems there are always issues when [major] updates come out...
Re: Software will NOT download!
Quote:
Originally Posted by
Tx2online
I tried what I suggested and the download goes to the Magix Installer (https://www.xara.com/uk/downloads/start/?product=webdesigner365premium32). When I tried this it only offers up v15!. XDPX, however, was a straight application executable.
I would hold off until Xara gets its ducks in a row; it seems to have a release management issue.
Acorn
Re: Software will NOT download!
I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that