Updating to 17 problem

"It's like déjà Vu all over again!" - Yogi Berra

Attachment 127481

I (we) went through this in March with limited success. Someone suggested I try the 32 bit version and that worked, so I've avoided solving the issue by avoiding it.

Now, with some trepidation I have paid my dues and downloaded v. 17. Unfortunately, when I try to run it I get that old familiar App error notice. Since Magix no longer offers a 32-bit version, I can't go that route.

I have uninstalled and reinstalled the program to no avail. Fortunately, my old 32 bit version still works, so I can do my work, but I'd like to take advantage of the new features and online content.

Any thoughts?

Raise a Magix support ticket and hope that Rob-Xar gets flagged.

It is important to bitch openly about these problems as otherwise you, and many others, may be out of pocket.

Acorn

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Originally Posted by Acorn

Raise a Magix support ticket and hope that Rob-Xar gets flagged.


Acorn

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You might try logging to Magix to see what you purchased that may give you a clue.

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Originally Posted by wizard509

You might try logging to Magix to see what you purchased that may give you a clue.

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Sorry, wizard, I'm confused. I know exactly what I purchased. Renew Update Service – 1 year Xara Web Designer Premium 365

Was just a thought "confused" thought it might help but guess not

Actually it did. I checked my account and the serial numbers don't match. I have a ticket a d am waiting for Support. Thanks for the thought.