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A heads-up for the devs. Using XDP 365. When I right-clicked the six folders in the Local Designs Gallery and selected "Download All" in order to update them, all subfolders were removed, leaving only the "+ More online...." messages. For a bit the "Download All" link was missing from the context menu and then reappeared. I just finished downloading all the contents again. With a very high bandwidth, it took something like half an hour to get all websites back in the Local Designs Gallery.
I sent a link to this thread to Xara.
Thanks Gary. :)
Morning all
I am encountering the same problem, but the 'download all' function does not appear to be doing anything!
What I cant understand is that if I have downloaded the content where has it gone?
No idea why it is not displaying in Xara but your downloads will be snug in %appdata%/../local/xara/xtremepro/12/cache/ or %appdata%/../local/xara/WebDesignerPremium/12/cache/ - input either of these in an MS Explorer window.
Acorn
Dear oh dear Dear Xara, we lost Internet connection through a bad DNS entry. Now the Local Designs gallery is up the Swanee.
Something you've done has remove all links to prior "Download All" actions.
This forcing me (and others?) to re-download over 2 Gigabytes of data files unnecessarily.
Will this feature magically occur at the time of a renewal alert as well?
Can we please have a fix to ensure that we can point to downloaded media to recover the Local Design gallery templates, widgets and other items that are necessary to keep the application functioning?
Even the download is crashing with missing files.
Acorn
Affected both Web Designer Premium and Designer 12 365.
It'll be a total of 8 GB downloading and the Down time of being productive.
I have had the anniversary W10 update.
Attachment 114552
Acorn
Having the same problems. It worked fine then suddenly in the last few days Content Catalogue won't load, and the local files disappeared and never came back once I cleared the cache. The suggested fix by Xara Ctl Alt J did nothing.
Im getting the same as acorn, re "are you on the net" thing, and also php error messages in the Online Content Catalogue.
Help help help!
Apparently (and I know someone will say I'm jumping the gun, but ... I DON'T CARE) Xara has decided to yank the content. You can only access it online.
I have all the correspondence they and I had before my "subscription" started --- because I was afraid they would pull something like this!
NOT HAPPY AT ALL!!!
Off to find something that works AND a company that doesn't go back on their word.
----------------------------------------------------
BTW, it isn't the first time I've had the local design gallery files "disappear" and I'm pretty tired of getting screwed. I had to download all of the content twice before the "anniversary update" came along, so I don't think that is the cause.
It isn't that. I,m subscribed to 365... I think they've accidentally disabled the link to the online content.
Remains to be seen. Have raised ticket. Client v unhappy. Suddenly see the problem. Will make sure I download the content if and when next working.
Don't think so Artyboots ... you can click on <File> <New From Content Catalog> and access all of it.
What really gets me is the hours spent downloading the content to my computer ... only to find out that Xara doesn't actually download it to your computer.
Thought I had found another way to access the saved content, only to find that all of the folders were empty. What were they downloading to my computer all that time???
Thoroughly angry, but I'll try to keep it civil here ... even though it is extremely difficult for this half cajun / half NDN to do.
The content was downloaded to %appdata%/../local/xara/WebDesignerPremium/12/cache/.Quote:
Originally Posted by Dijenga
It is possible that you decided to do some Windows spring-cleaning and deleted it; the Xara application hasn't done that but Xara has done something awry and I have flagged it to them.
Once downloaded, you can save onto a DVD or place in some other folder; I would like Xara to then allow easier linking to an off-line Folder other than Disc designs, which adds the items but uses the full Windows pathing.
Acorn
Acorn
No. My online content is blank and returning various errors.
Quote:
Originally Posted by Dijenga
Not taking about your on-line content above, I was referring to your computer Cache folder.Quote:
Originally Posted by Artyboots
Acorn
Was replying to Dijenga, Acorn,
Quote:
Originally Posted by Acorn
Same here. I was just looking at the folders and didn't look inside of them. I copied all folders and moved to a new directory I created in the root directory of my hdd.Quote:
Originally Posted by Artyboots
Tried to access the content, nothing. Opened the folders, all were empty.
Not a good thing, and sorry I misunderstood your post.
Did you Update ( or create) as Xara after navigating to the new location has to compile a XML document for the references.
Jim
Guys, take a look at my first post. Xara did remove all the contents in the Local Designs Gallery that I had downloaded a few months ago. I saw it happening when right-clicking the folders and selecting "Download All" in order to update the contents. At first I didn't quite get what was going on but then discovered that everything was gone and that I had to re-download all of it again.
I don't think it's intentional but, rather, some big glitch that they haven't been able to fix yet.
The lack of clear communication about it all is quite typical of Xara the company, leading to frustration, misunderstandings and even conspiracy theories.
Hi Guys,
I'm sorry about this problem, it was the result of an incomplete server update after a fault on the server (checksum data on the file content which is required by the Local Designs Gallery). I'm sorry I didn't spot this more quickly, it was a bit of a shock to see the effects of this bug if you had a large number of local files. We'll be implementing some remedial steps to prevent this happening again (e.g. a diagnostic check and server documentation update).
The problem appears to be fixed now - please let us know if anything is still not right.
Kind regards,
Marc
Oh Marc, web design wouldn't be the same without the occasional heart-attack. i've given up and come to the garden centre. It's your fault I'm eating chocolate cake right now.Quote:
Originally Posted by MarcP
Also compared to the three hour wrestling match with windows update this morning, xara was easy peasy.
@Artyboots I think a job load of chocolate cake is in order for me right now too :o
It has been one of those days
Just a quick note to say that, any files downloaded while the problem was active , may now also get deleted as the program compares them with the (now correct) online checksums. By all accounts, though, it was not possible to download many files while the problem was active so hopefully this will not be an issue for anyone,
Best fix? A single downloadable file that one can save to the HDD when they purchase the software license.Quote:
Originally Posted by MarcP
Here in my case, it is an hours long process that your servers initiated when the local content I had downloaded was removed from my machine.
Start updates, go to regular employment.
Come home, start more updates, go on after hours repair job.
Return home, start more updates, go to bed.
Even if you had a single "Download All" button - one that actually downloaded all of the content with only one click - that would help. Unfortunately, what you have at present doesn't work that way. Tried it several times, but it isn't a "one click and you're done" process.
Takes several hours on my connection to find an then download them all "a little at a time."
Thanks so much for the updates, Marc. Appreciate your openness about this. :)
Fun fun fun. Got home this evening to get to work on a site ... and lo and behold EVERYTHING I have re-downloaded is GONE AGAIN!
Thank goodness I had saved what was already downloaded to a CD. At least that part won't need to be downloaded again.
Kinda sad to see something like this happening.
Hi Dijenga,
I'm so sorry this happened, I tried to post information about this elsewhere but lost track of which of the threads I was posting to. I'm trying to add a sticky top level thread for this, but haven't managed yet as my account doesn't have permissions ... this info will be coming as soon as I can post it there.
Yes one of the downsides of this server mis-configuration that we only realised rather later is that any downloads made over the period of misconfiguration (roughly thursday to monday) will be redownloaded by the program which will think that the local versions it has are out of date.
You should find that anything that is downloaded now is stored correctly - that's because the 'checksums' of the files will correspond to their online versions (hopefully the sticky post will give the full info on this when I can get it out there).
I'm sorry to have caused you all this extra work, I know how frustrating these kinds of problems can be when you are trying to get things done.
Marc
Quote:
Originally Posted by Dijenga
Is anyone now experiencing problems with files they have downloaded in the last 10 hours being deleted?
This is working correctly for me know, after also experiencing the deletions while the problem was unresolved.
Mine is now working as it should. Thanks.
Seems to work fine now. Thanks Marc.
It's a bit confusing though to have two threads on the subject.
Marc, am in a circle of hell.
The Online gallery isnt working either in XDP12 or XWD365. It refuses to load THREE TIMES. On the third it will allow viewing of some content. Most of the thumbnails are missing. If you go in a second time, you get a blue screen of death. Interestingly, it's reporting a conflict with the netgear USB wireless adapter. Never happened before the gallery problems. Have tried everything. Ordered a new wireless adapter - different brand. Will let you know if the Content Gallery still crashes the wireless lol!
Haven't seen a blue screen for years. Scary.
Win 7 64
Hi Artyboots,
That does sound scary indeed. Can you add a support ticket and then please PM the ticket id to me and I'll take the issue further within there. As you know the software hasn't changed, despite the server data changed that caused all those problems, so I'm not sure what could be going on but we will look into it!
Marc
JUN-157-97771
THanks Marc.
Hello,
Just to let you all know it wasn't xara, it was avast antivirus and the driver for my netgear adapter fighting it out. Uninstalled AV, updated driver, xara happy.
Yay!
glad it's sorted :-)
Hi!
I'm not sure if I'm following this correctly. Are we able to download the full Online Content Catalogue? If so, how is this done? The only way I can download from the catalogue is to put my cursor over a single item and click Import. Having done this, I can see the item in my %appdata%/......../cache folder. Clearly to download all items in this way would take a loooooong time.
Thanks
Hi Davo,
You should be able to right-click on each top-level category and click "Download All" to allow the files to be downloaded in the background.
Marc
Hi MarcQuote:
Originally Posted by MarcP
I don't have a 'Download All' option :(
My right-click menu looks like this:
Attachment 114779
Thanks
Hi Davo,
Sorry, my reply wasn't clear - the Download All option is in the Local Designs gallery...
Marc
Ah ha!
I think I've got it now... Utilities > Galleries > Design Gallery
Then right-click on each of the blue folders and select 'Download all'.
Thanks Marc :cool: