Printable View
Just loaded up DPX19 up or the first time in a while and it thinks I'm not online (I am).
Checking for updates returns the message "You need to be online to use this feature".
Any attempt to get Fills / fonts etc returns "Could not establish an internet connection."
Insert From Content Catalogue does nothing at all, it does not come up but neither do I get any error messages.
What can I do?
run the program as administrator [once] may fix it, worth a try
if not, then it is possible that your security software [firewall av] is blocking it...
I have a similar issue, but have been ok living with it over the years as I don’t use the online content. In my case I’m pretty sure, as handrawn mentions, it’s my security settings mucking things up.
I did at one time contact support and they had a trouble shooting process to follow. I still have the steps (shown below) but I’m afraid not the details. I would suggest contacting them for further help.
- Check Windows Updates
- Check Firewall Settings
- Check Anti-Virus Settings
- Check Proxy Settings
- Perform a Clean Boot
- Generate a log file
Thanks for both for your replies.
I've tried running as administrator and with my Windows Firewall turned off, but no luck. I don't use any third party Anti-virus software, just whatever comes as part of Windows 10.
How would I do these?
Check Proxy Settings
Perform a Clean Boot
Generate a log file
One thing to note is that I've changed my ISP since I last used XDP, could that be connected? N.B. we've had no issues at all with any other hardware or software following the ISP change.
Cheers.
do you have any third party security software - eg malwarebytes
No, I'm just using vanilla Windows 10. I'm using the exact same PC setup that was working fine when I last used XDP OK.
I've just submitted a support ticket with Magix. I've not done this in years but they've been reasonably quick responding in the past.
clean boot [the modern equivalent of 'safe mode']:
https://www.dell.com/support/kbdoc/e...ware-conflicts
proxy settings - unless you are in a work environment, or access the web through a VPN, not likely to be an issue, but if you want to check then type into a CMD window netsh winhttp show proxy [and hit enter] - it should come up with direct access
if there is no proxy set up