Content Catalog Same As Trial
I bought and registered Web Designer Premium after testing the trial version and still have only the trial content. All the premium content is still greyed out. I have read all the threads in this forum and tried all the suggestions to no avail. I'm in the USA and bought the product through Magix as required and it shows as registered both online and in the program. I can login to the Xara website but I can't login to Xara's support. This is somewhat annoying since I can login to both sites with the same username and password but can't get support. What is my next step?
Steve
Re: Content Catalog Same As Trial
You need to do two things to download contents:
1. Go to Help/Download content installer & Pan Studio and run the .exe files.
2. Open the Local Designs gallery and right-click each of six main folders and select "Download All".
Depending on the speed of your Internet connection, downloading might take some time.
Re: Content Catalog Same As Trial
Already ran "Download Content Installer" and I don't know what Pan Studio is. "Download All" in the Local Designs gallery doesn't give me anything but the free samples.
Re: Content Catalog Same As Trial
Try this: close the program and right-click the program icon and select "Run as administrator". Next try again to download/install contents.
Re: Content Catalog Same As Trial
As I said, I've read all the other threads on this subject. I've tried that, I've turned off virus and firewall when installing. I uninstalled the trial version, used a registry cleaner to remove the remnants and reinstalled the full version. Everything is updated and registered. What next?
Steve
Re: Content Catalog Same As Trial
Do you have access to the Online Content Catalog (Shift+Alt+I)?
Re: Content Catalog Same As Trial
This sounds like a problem some have had in a bad registration that only Xara can fix.
Are you able to log in and access https://support.xara.com/index.php?/Tickets/Submit?
Acorn
Re: Content Catalog Same As Trial
Yes. Everything other than trial items are greyed out. If you hover on them they say "buy". The software obviously doesn't recognize that I am registered. This is becoming like a couple of other similar threads and the fix is not going to come from the forums unless someone comes up with something new. If I could contact tech support I would, but they're obviously screwed up too.
Steve
Re: Content Catalog Same As Trial
I get a 404 error if I click on the link. I can't login directly because the tech support login won't take my username and password even though the main site does.
Steve
Re: Content Catalog Same As Trial