Update not working...

Hello again, another quick issue. I keep getting a pop-up to update my program from version 18.5.0 to 19.0. I've tried to update and it runs the download and then to the install screen, but it then gets to a screen that asks me if I want to delete the software program. It doesn't reference deleting the old version or update, etc, but to delete the program. I have an option to delete the program or cancel. Of course I click cancel and stayed with 18.5.0 safely. Has anyone else encountered this software update issue. Thanks, Tazz

Xara Web Designer Premium 18.5.0?

That's what mine is. Just checked, no update offered for mine today. (18.5.0.63630 DL x64 Jan 10 2022)

I've been getting a pop up shortly after starting the prog in recent weeks telling me to update the 'update installer' which I've done but no update offered.

Yes, that "Update the update installer" is seriously broken.

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Originally Posted by ss-kalm

Yes, that "Update the update installer" is seriously broken.

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Well you're not on your own here: https://www.talkgraphics.com/showthr...-Update-XDP-19

The workaround that worked for me was to download the v19 trial version and add the product key, but even that causes errors with the population of the Designs Gallery - quite a few tickets raised with Magix on these issues now.

Gary

I give up with this confusion (for me) with Xara and Magix etc. I can't find a trial download for my Web Designer Premium (to do a parallel install to retain v18) that is newer than my current Jan 22 18.5.0

Has Web Designer Premium been updated since 18.5.0.63630 DL x64 Jan 10 2022 - my current version.

The 'update the updater' message is a pain.

Typically, when they bring out a new version, Xara Designer Pro is updated first and then Xara Photo and Graphic Designer and Xara Web Designer follow - up to a month or so later. I wouldn't expect to see the Web Designer update for a while yet. I believe 18.5 is still the current version, although I don't own it, so can't guarantee it.

Looks like it is only Pro X that has the v19 upgrade atm - https://www.xara.com/eu/products/

Thanks Gary and ss-kalm.

I'll wait and hope they update the 'update updater' before Web Designer Premium gets updated.

Best wishes,
Ian

I would move this to Dear Xara but that seems to be a dead letter mailbox these day.

I just updated Xara Designer Pro X from 18.5.0.63630 to 19.0.0.63929.
After going through the download and installation I started up Xara and it again asked me if I wanted to update. The issue was I was starting up the old 18.5 from the desktop icon. I didnt realize there was now two icons for old 18.5 and new 19. If I use the new icon 19 starts up fine. This may be your problem - you are going around in circles.

You can check C:\Program Files\Xara\Xara Designer Pro X\ and see if it has both 18 and 19 versions.

Thank you to everyone that responded to my request. And Doug9, YOU ARE RIGHT!!! Thank you for your fix. To everyone else having an issue, follow Doug9's lead. As ridiculous as it is, instead of updating your 18.5 version of the software as it states, you are downloading an entirely new software version and it's saved as Xara Designer Pro X (19). When you click on it, it makes you register the software as if it's brand new with your serial number and email address. It makes sense now why it was asking me to delete the program as 18.5 was separate software. If you're like me, I have my program icons along the bottom of the screen and that's where I click to use them. I did that with my Xara Designer Pro X icon, assuming I was starting the updated version, but no, as Doug9 stated, it again asked for me to update. Yes, going in circles. Going into the start menu (windows) and either search for Xara, or click into the apps section you will find both 18.5 and (19) versions. That is the craziest thing. So weird. But thank you Doug9, I would have never found that, or just stumbled across it one day.

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Originally Posted by Tazz

Thank you to everyone that responded to my request. And Doug9, YOU ARE RIGHT!!! Thank you for your fix. To everyone else having an issue, follow Doug9's lead. As ridiculous as it is, instead of updating your 18.5 version of the software as it states, you are downloading an entirely new software version and it's saved as Xara Designer Pro X (19). When you click on it, it makes you register the software as if it's brand new with your serial number and email address. It makes sense now why it was asking me to delete the program as 18.5 was separate software. If you're like me, I have my program icons along the bottom of the screen and that's where I click to use them. I did that with my Xara Designer Pro X icon, assuming I was starting the updated version, but no, as Doug9 stated, it again asked for me to update. Yes, going in circles. Going into the start menu (windows) and either search for Xara, or click into the apps section you will find both 18.5 and (19) versions. That is the craziest thing. So weird. But thank you Doug9, I would have never found that, or just stumbled across it one day.

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Tazz, for what it's worth, here is the logic.

• You are licensed for two installs.
  
  • If you only use one machine, you can end up with v18.5 and v19.0 both installed.
  • If you have installed on two machines, the "update" will complain that you have to de-activate one of them.
  
  
• It is an "update" as it will transfer all your user configurations from old to new.
• If you uninstall the old first (always a bad idea), you get a new clean install and lose all your settings.
• Not having v18.5/v19.0 myself, Magix should have pasted a new icon onto your desktop.
  
  • In the bad old days, the icons would have looked different.
  
  
• MagiXara always required you type in the Licence (Serial number) afresh.
  
  • Never uninstall without noting the Licence (Serial number): you can do this on a Magix XDA by pressing Shift+Ctrl+Alt+1.
  • If you uninstall and re-install, you will revert down the the last registered and purchased version so you could lose a year's worth of updates.
  • Always keep a record of you purchase email.
  • Always log into Magix's Service desk and ensure your product is safely registered.
  
  
• Unless you have prior versions at v10 & v11, XWDP or XDPX, then you now only have the one Serial number and so you will only have two install of the same version or a mix from the version you first bough up to present. I have 20 different Serial numbers.

Acorn

Hi Acorn,

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If you have installed on two machines, the "update" will complain that you have to de-activate one of them.

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Nope. It goes by device.

When I purchased the Upgrade recently (after more than 2 years out of service), Magix simply extended the update service period and the existing version stopped nagging me and I now had access to the online catalogue.

On my desktop, I have versions 15, 18.5 and 19. On my laptop, I have 16 and 19. I can open all of them without complaint; no message to deactivate a device. No problems with multiple versions on 2 devices. The problem arises if one makes substantial changes to the hardware or OS and Magix detects it as a different device, or a third computer was involved.

When I upgraded to v19 from 18.5 (there was an update message), a new icon was placed on my desktop. Below are the icons and you can see that the versions are indicated for the last two even though the icon itself was not changed. The 19 icon was added with the installation (there is a screen asking if you want the icon added to the desktop - yes, by default).

Attachment 131799

The older versions were not removed. The Xara icon in my tray was for 18. If the program had been removed, the icon would have been removed (or blanked) as well. Since it was still there, its shortcut was not changed and still pointed to v18. Like others, I found this out by clicking on it and quickly realized that this opened version 18, which it should have. One should not expect the installer to take care of putting the icon in the tray, this is what a user does.

Most Magix programs remove the previous version, thus the icon disappears from the tray or becomes a blank and doesn't work. This is normal.

John, thanks for the clarification. All your versions are using the same Serial number?

Acorn

Acorn,

Same serial number for all mentioned. I have older serial numbers for each of versions 9 to 11, but only one since, under 365 for 12 onwards.

Same for me with the 365 program; no issue with retaining previous versions on a desktop, but the 365 product ONLY provides the latest subscribed release.

I have Pro X v18.5 and Pro X v19.0 on two devices, all works as expected - though for me, still a Pro X v19 issue with correctly populating the Local Designs Gallery (have an open ticket with Magix and running some log files for them).

Recently, deleted v16.3 and v17.0 from the desktops, but they were still operational and working at the time.

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Originally Posted by browj2

Acorn,
Same serial number for all mentioned. I have older serial numbers for each of versions 9 to 11, but only one since, under 365 for 12 onwards.

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Originally Posted by Initiostar

Same for me with the 365 program; no issue with retaining previous versions on a desktop, but the 365 product ONLY provides the latest subscribed release.
I have Pro X v18.5 and Pro X v19.0 on two devices, all works as expected - though for me, still a Pro X v19 issue with correctly populating the Local Designs Gallery (have an open ticket with Magix and running some log files for them).
Recently, deleted v16.3 and v17.0 from the desktops, but they were still operational and working at the time.

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Thank you both, the logic I spouted was wrong!
I should have realised I was skew as I was recalling trying to install a second version after the service had expired.
So if you delete one of the versions, you won't be able to register it again as I found out.

Acorn

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Originally Posted by Acorn

Thank you both, the logic I spouted was wrong!
I should have realised I was skew as I was recalling trying to install a second version after the service had expired.
So if you delete one of the versions, you won't be able to register it again as I found out.

Acorn

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I found out the same thing.

This year again Magix is asking if I want to do the Update Service for another year as of late April. What am I really getting for that and what happens if I do not? Can I still run the program without it or is this like paying a subscription?

Thanks,

Tim

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Originally Posted by TKI

This year again Magix is asking if I want to do the Update Service for another year as of late April. What am I really getting for that and what happens if I do not? Can I still run the program without it or is this like paying a subscription?
Thanks, Tim

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Tim, we have scattered many Threads around on this topic. One is https://www.talkgraphics.com/showthr...Update-Service with an update at http://acorn.xara.hosting/xda/.

The long and short of it is:

• You keep a licence to run what is installed.
• You lose access to on-line content - you need to Download All in the Local Designs gallery fairly quickly.
• You should install a second licensed version on another machine. If not and you have to e-install, you revert to the registered version, losing a year of "updates", some of which you might need.
• You can skip updates as long as you like and buy back in at a discount. Fine if you are a hobbyist.
• Xara Designer Pro+ is Xara's flagship subscription. You lose access when you stop paying so always keep a Magix version installed.

I jumped to XPro+ and the more frequent updates (~6 vs Magix's two a year) ensure I have the best available for professional work. I still have XDPXv18.0, v17.1, v15, v12, ... installed.

Acorn

@TKI

Tim,

I went for more than 2 years without renewing until recently. There was nothing that I needed until I got a new computer and installed the second to last version that I had - I wanted the same version on my 2 computers and the features that had come out over the last 2-3 years. I had also downloaded everything, so I was fine there.

Right now, version 19 is out and is new. Other than a patch or two, there will most likely be nothing new for 6 months. When you renew, nothing really happens unless there is a new version or new features released (and you get access to the on-line catalogue that you should have already downloaded). If version 20 comes out in a year, you can get it if you have renewed or if you renew at that time. You will, of course, be nagged. I suggest that you wait and watch.

Thanks for this and the other content on the matter I have read folks.

I am a hobbyist and do not plan to upgrade.

Feeling a bit silly now for paying for the previous Magix update.

I have also just installed a second licenced version onto my laptop and have updated to the latest version 19 on my desktop.

A prompt came up on the laptop about deactivating one computer once per month and I have deactivated the laptop version for now.

Also got a message from Magix saying I should call them about having too many activations but I disregarded that for now as the laptop version is now deactivated.

My desktop computer now has two versions listed with Icons for each, one being for 18 (18.5?) plus the most recent version 19 added today.

Should I be rid of one of those two versions on my desktop computer as maybe that appears that I have two versions on my desktop and one registered on my laptop?

Thanks for help.

Tim

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Originally Posted by TKI

My desktop computer now has two versions listed with Icons for each, one being for 18 (18.5?) plus the most recent version 19 added today.
Should I be rid of one of those two versions on my desktop computer as maybe that appears that I have two versions on my desktop and one registered on my laptop?
Thanks for help. Tim

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Tim, in my experience, what you are assuming is correct. Make sure you de-activate and not just uninstall.

Acorn