Issue in publishing site to hosting domain

Hi, just created a new website, first time using xara. We have our own hosting service and have put all the ftp details in correctly (not using any optional sub directory). However, when we type the web address for the site in, it comes up as page not found. When looking in the hosting file manager, we can see that xara has not put the files in a public folder that it has seemingly created, instead of the one already there. If we type in our site in the form http://www.*****.com/index.html the home page comes up, but not if we type http://www.*****.com, which is the normal way....

Can anyone help with this as we're kind of stuck at the moment?

Than you in advance :)!

Welcome to TalkGraphics

Sorry for the delay. New posts with links do not get posted until the moderators can make sure the post is not spam.

Most hosts want website files placed in a sub-directory, usually public_html

If you have done this and you are still not seeing your changes, and if you have cleared the page cache by keying in Ctrl + F5 then it may be a case of Xara defaulting to htm instead of .html.

If there are current files that end in .html they will take precedence over .htm files.

Gary

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Originally Posted by gwpriester

Welcome to TalkGraphics

Sorry for the delay. New posts with links do not get posted until the moderators can make sure the post is not spam.

Most hosts want website files placed in a sub-directory, usually public_html

If you have done this and you are still not seeing your changes, and if you have cleared the page cache by keying in Ctrl + F5 then it may be a case of Xara defaulting to htm instead of .html.

If there are current files that end in .html they will take precedence over .htm files.

Gary

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Thanks Gary, yes, it does seem xara is doing something strange, we tried both publishing to the /public_html directory (as you suggested) and then with no sub directory, in both cases the same happened. So it maybe be as simple as xara changing the .html vs .htm. Any idea how to fix this? Or at least contact the xara development team as, annoyingly, I can't find any contact details on their webpage :(

If you are stating the directory is /public_html then your HTML files need to have the extension .html.
In your first page properties, change the filename index to index.html.

Acorn

P.S. the contact page will be the one for "MagiXara" in my signature block below as you are using XDP.

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Originally Posted by Acorn

If you are stating the directory is /public_html then your HTML files need to have the extension .html.
In your first page properties, change the filename index to index.html.

Acorn

P.S. the contact page will be the one for "MagiXara" in my signature block below as you are using XDP.

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Thanks for your reply acorn, I tried as you suggested, renamed the index file to index.html and published to the sub folder public_html and then also renaming the index file back to the xara standard 'index' while publishing to public_htm. Neither worked unfortunately, but if I type the http://www.webaddress.com and then add http://www.webaddress.com/index.html the site comes up. Really not sure how to solve this one :(.

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If you are stating the directory is /public_html then your HTML files need to have the extension .html.

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@ Acorn: Not following that. I upload to the sub-folder 'public_html' on my host. This is the default folder for my website. However I only ever use Xara's .htm file extension, never .html and it causes o problems.

@ wwdileie: Can you attach a screen grab of your publish settings window with the details of username / password etc blanked out of course?

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Originally Posted by Egg Bramhill

@ Acorn: Not following that. I upload to the sub-folder 'public_html' on my host. This is the default folder for my website. However I only ever use Xara's .htm file extension, never .html and it causes o problems.

@ wwdileie: Can you attach a screen grab of your publish settings window with the details of username / password etc blanked out of course?

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Hi Egg Bramhill, sure thing, should be attached... Thanks for your help :)

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Originally Posted by wwdileie

Hi Egg Bramhill, sure thing, should be attached... Thanks for your help :)

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wwdileie, if you have what is showing in the screenshot then click on the Explore web space button.
This should list all your assets within /index_htm.
Typically, you need to ensure your .htaccess file is directing the root address to the index.htm or index.html file.
If you do not have this or the rediction is to the wrong extension then you might get this behaviour.

Do check what your service provider has set up as default.

I do not think this is a Xara issue.

Acorn

Quote:

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Originally Posted by Egg Bramhill

@ Acorn: Not following that. I upload to the sub-folder 'public_html' on my host. This is the default folder for my website. However I only ever use Xara's .htm file extension, never .html and it causes o problems.

@ wwdileie: Can you attach a screen grab of your publish settings window with the details of username / password etc blanked out of course?

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Hi Egg Bramhill, I've tried to attach a screen shot twice, once saturday and once today, but my reply and attachment don't show up? I'm wondering if it's sitting in a moderators 'to OK' box?

Hi, have been trying to reply to your post three times and it never appears, it seems that either a moderator isn't ok'ing them or somehow they're not getting through?

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Originally Posted by wwdileie

Hi, have been trying to reply to your post three times and it never appears, it seems that either a moderator isn't ok'ing them or somehow they're not getting through?

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Hi, thank you for the prompt. I never noticed until you flagged it.
I think the Thread has been stopping your Posts, as early on you included www(.)*****.com/index.html, which was not recognised as an allowed link.
I will keep an eye open.

Acorn

Couple of points ww:

The default folder on most hosting servers is public_html not public_htm

Secondly are you sure your site dosen't have a ssl certificate. If it does you need to change the FTP to FTPS