FTP error: Timeout was reached

Hello group!

Today I made some updates to my website and when I published it as I did so many times before a dialog box popped up and said "FTP error: Timeout was reached." Does anyone know a workaround for this problem? About a month ago I change my Internet service and I have a new router. Thank you.

It's fixed! I changed the Post Settings to FTPS. Everything is good now.

Good glad you got it fixed.

I am having the same issue - but i dont know how to fix it - it seems like its not even trying to upload anthing

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Originally Posted by Jack Terrier

I am having the same issue - but i dont know how to fix it - it seems like its not even trying to upload anthing

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Jack, have you ever managed to publish anything from your version or earlier?

Acorn

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Originally Posted by Acorn

Jack, have you ever managed to publish anything from your version or earlier?

Acorn

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Yes i have but its been a long time since i have published anything to my website i have never had issues before

Quote:

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Originally Posted by Jack Terrier

Yes i have but its been a long time since i have published anything to my website i have never had issues before

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Jack, in the time between, technology has advanced and Xara has three communication modes. The original was just FTP so you probably have to try one of the other two. Web Properties > Publish > Other web host > Connect using: FTPS or SFTP.

If you have the right credentials and address/subfolder, you can then check for success with clicking the Explore web space button.

Acorn

Quote:

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Originally Posted by Acorn

Jack, in the time between, technology has advanced and Xara has three communication modes. The original was just FTP so you probably have to try one of the other two. Web Properties > Publish > Other web host > Connect using: FTPS or SFTP.

If you have the right credentials and address/subfolder, you can then check for success with clicking the Explore web space button.

Acorn

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I have the latest version of Xara its been a year since i last used it - i have tried what you said it still times out

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Originally Posted by Jack Terrier

I have the latest version of Xara its been a year since i last used it - i have tried what you said it still times out

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Jack, create a one-page test design and try to publish that to a test sub-folder.

Acorn

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Originally Posted by Acorn

Jack, create a one-page test design and try to publish that to a test sub-folder.

Acorn

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Interestingly it works if i use FTP
Apparently FTPS is not compatible i will look more into it tomorro i have a headache now - thanks for your help

Quote:

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Originally Posted by Jack Terrier

Interestingly it works if i use FTP
Apparently FTPS is not compatible i will look more into it tomorro i have a headache now - thanks for your help

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Jack, that's a start.
You have to check what your provider requires. It will probably use a different Port number.

Acorn

Quote:

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Originally Posted by Acorn

Jack, in the time between, technology has advanced and Xara has three communication modes. The original was just FTP so you probably have to try one of the other two. Web Properties > Publish > Other web host > Connect using: FTPS or SFTP.

If you have the right credentials and address/subfolder, you can then check for success with clicking the Explore web space button.

Acorn

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I began having similar issues last week. I tried ending and reloading Web Designer; worked once or twice, then restarting Windows; worked once or twice. Following your advice (excellent, BTW), I changed protocol to FTPS (didn't work), then to SFTP, which works. Thank you!

Seems like Xara could give us a heads-up about these things. I'm using Premium 17, but only a few times a year. Do you advise upgrading to 18, or changing to Cloud or another Xara product?

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Originally Posted by Windjamer

Do you advise upgrading to 18, or changing to Cloud or another Xara product?

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No, keep using v17 until you have a need to upgrade. Even then, download a trial first and build with that. If, at that point, you find you must have the later version, upgrade.

Acorn

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Originally Posted by Acorn

No, keep using v17 until you have a need to upgrade. Even then, download a trial first and build with that. If, at that point, you find you must have the later version, upgrade.

Acorn

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Much appreciated!