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I'm using Web Designer 16. Recently, every time I open the software, I get this message:
I click the "Start installation" button, and get a Windows prompt to allow the software to make changes to my computer. And then nothing happens.Quote:
Renew the Update Service
Installs the latest version of the Update Service for your software.
The next time I start the software, I get the same alert. Is anyone else experiencing this and is there a way to make the installation succeed?
Same.
If you've not been following, it is being chased here: https://www.talkgraphics.com/showthr...35-Nag-Screens.
Acorn
Thanks mate. Glad it's not just me! Fingers crossed Xara will release a fix soon...Quote:
Originally Posted by Braden
Ah, yes. Looks like it's the same issue...Quote:
Originally Posted by Acorn
I'm getting the same problem. Sent email to Xara support. They suggested uninstall the program, delete the Xara directory from C:\Program Data. Which I did. I also deleted all reverence to Xara and Magix from the registry. Re-booted the computer, re-installed Xara Web designer from the link that was sent to me in the email. I was then asked to open the program as administrator which I did. The program then did an update to the latest patch. I then re-started the program and low and behold I get a message asking me to renew my update service, so nothing has changed.
Just a thought though I recently updated to the latest version of Windows 10 Pro 1909 build 18363.592. Could this have anything to do with this?
Thanks for sharing your experience @Tib.63.
I have two copies of XWD on to different machines, and I'm getting the same problem on both of them. It's frustrating, but reassuring to know that this is affecting multiple people - so it's not our problem but Xara's. Fingers crossed they'll fix it with a patch soon.
Xara never does patches "soon".
Almost any change requires Magix 4-6 weeks to integrate.
Make a note of the version date and the actual release date to give you an idea.
Some people collect train numbers...
Acorn
Very few software companies do patches very quickly. At least with this bug, functionality is not affected, and we can still use the program.
And luckily we can self-patch.Quote:
Originally Posted by garycwood84
Acorn
I did put a support ticket into Magix with same issues. I have Web Designer Premium 16, I got a new pc, I deactivated Web Designer Premium 16 from old pc and activated on new pc....all works, however, I keep getting the "Renew the Update Service" to install the latest version of the Update Service for my software....I click Start Installation, but nothing happens and I keep getting this request to Renew everytime I open Web Designer, is it not updating, why do I keep getting this message? Running Windows 10 Pro, with latest upgrade.
Do jump to https://www.talkgraphics.com/showthr...000#post620000 and then read the Thread as we have a workaround.Quote:
Originally Posted by sams3d
Acorn
Yup. Gary I’m getting it every second day. Then I check for updates within the program, and it tells me my program is up to date.Quote:
Originally Posted by garycwood84
-Bill