Printable View
Recently, I've started seeing notification that my update service has expired ... Nothing new in that right!
However in closing the program, everything goes back to a blank desktop screen with a UAC notice that asks "Do I want to allow UPDATE SERVICE to make changes to my computer?"
Is this normal now? Is anyone else seeing it?
I'm up to date with the updates and subscriptions, but yesterday I was greeted with the Update Your Update Service. Doesn't matter whether you tell it to go ahead or not, it's back every time Xara is started.
Attachment 126259
That message looks like a software update alert, rather than a service update alert.
Not getting this on any of my products so I suspect a MS Windows change has sparked it off.
Acorn
Just ran it as admin again, same message. Restarted computer, same message.
The com I have Xara installed on isn't on the MS Insider Ring, but does snaffle the latest public updates via the home network.
Chris,
That is a Magix update to its update notifier to improve nagging. I got it with Video Pro X yesterday, did the update, and since then, the link with the in-program Store and purchased items (in VPX) has almost been fixed. I don't know if or how it would affect notifications for Xara.
That's what I thought, a software update.
When I click 'Start Installation' I get the Windows UAC prompt, which I accept, then nothing. It's as if I hit the cancel button.
Next time I start XWDP, it's back again. Cancel, accept, same result. It takes around 30 seconds for it to appear.
If I'm the only one to experience this it's obviously something on my machine and I'll have a serious look when it begins to annoy me.
No, I'm getting exactly the same here.
My subscription isn't due, but I cannot get rid of that pop up.
I must confess, other than trying to install WDP on top of itself (it failed as it said there was a newer, or same, version already installed and refused to continue) I haven't bothered to look into it.
so the update to the program update checker/installer [as opposed to the actual program itself] is failing for some people ?
I'd be looking at security settings, windows and any third party, although xara does not have an unblemished record when it comes to update issues, it must be said...
No, you're not the only one ... it's happening exactly the same for me. It just doesn't seem to want to install.Quote:
Originally Posted by Chris M
By the way ... Thanks to everyone who commented. It's nice to know it's not just me screwing up again ...
Are all those with this pestilence all owners of Magix software other than the Xara stable?
Acorn
Perchance do you all have a UPS folder like C:\Program Files\Xara\Xara Designer Pro X\16\UPS\?
I chose to rename UPS to UPSXXX a time back with no ill-effects, particularly the above.
There is no guarantee this is the cure but apparently it is a purely appended Magix folder of 177MB of "Update Service".
Acorn
Not on my machine. It's had Hello Engines, Panorama Studio and XDP before, but all uninstalled well before the update appeared.
I just renamed the folder and that did the trick.Quote:
Originally Posted by Acorn
There's a lot of files in that folder, if you want to keep them accessible, renaming Service_rel_u_x64_vc12.exe to Service_rel_u_x64_vc12.bak also stops the update request.
Quote:
Originally Posted by ss-kalm
Yrs I am also PM'd Rob-Xar about my particular issue but so far haven't heard anything. I'm thinking maybe I messed up somewhere.
I ONLY have the Xara Software (Photo and Graphic Designer).
So Chris has confirmed it is Magix adding code we didn't ask for or know what it is doing but regardless it isn't doing it the way it was expected.
I had hoped the other Magix interference around the delay with "Adding colours to document" for v16.3 might have packed its bags, but sadly no.
Might as well just have intellisense back again too to complete the hat-trick.
Really disappointed with the lack of care. I do hope there is a robust service level agreement over this between Magix and Xara.
I am not going to try this myself but I believe the downloads from:
- https://download.cnet.com/Xara-Desig...-10913260.html
- https://www.xara.com/us/downloads/st...esignerprox365
bypass the Magix loader, so a re-install might get rid of the nagging as well.
I am keeping my machine in its current state so I can look into things a tad more carefully.
Acorn
Acorn--same issue(s) with a Xara installer.
It's all really just crap.
While the renaming of the offensive folder or .exe works for the new MagixTricks notInstaller thingy, blocking the proper address in the firewall makes my XP&GD start up in 3 seconds. No Adding Colors wait.Quote:
Originally Posted by Acorn
Mike
Mike, thank you.Quote:
Originally Posted by mwenz
Also renaming C:\Program Files\Xara\Xara Designer Pro X\16\Online\ to C:\Program Files\Xara\Xara Designer Pro X\16\OnlineXXX\ works for Chris M and me.
Again, this is another addition from Magix, AFAICT. This too lets me work after 3 seconds.
The other folders added in after a clean install, which I assume are benign, are Fonts\, Languages\ and PamoramStudio\.
@Magix - get your act together; software integration and internationalisation is a skillset you need to work on.
Acorn
I'm getting the same problem. Sent email to Xara support. They suggested uninstall the program, delete the Xara directory from C:\Program Data. Which I did. I also deleted all reverence to Xara and Magix from the registry. Re-booted the computer, re-installed Xara Web designer from the link that was sent to me in the email. I was then asked to open the program as administrator which I did. The program then did an update to the latest patch. I then re-started the program and low and behold I get a message asking me to renew my update service, so nothing has changed.
Just a thought though I recently updated to the latest version of Windows 10 Pro 1909 build 18363.592. Could this have anything to do with this?
No.Quote:
Originally Posted by Tib.63
Acorn
@ Acorn: Thank you! for your workaround:This resolves (for me) the very irritating v16.3 Adding colours.... 20 second delay on startup immediately, for both my clean install and update. No more start up delays and no more nag pop-ups. The original fault in the startup script, introduced by Magic in v16.3, was acknowledged by Rob as a BUG some months ago; let's trust it really is on the bug list to be fixed.Quote:
renaming C:\Program Files\Xara\Xara Designer Pro X\16\ Online\ to C:\Program Files\Xara\Xara Designer Pro X\16\ OnlineXXX
The same here, within 3 sec. is my installation ready to work. Thanks Mike & Acorn for fidding it out.
For clarification: the UPS folder isn't present on a fresh install. I presume it appears when an update is performed.
Magix has put a lot of nasty little hooks into the installation folders.
For the brave these are nestled in the *.cfg files. I have redirected my v15 out of Update Service cover onto a nicer place similar to what I have had to do for the PDF Manual.
Currently, I point them to the OCC so I at least have a working Search capability; something Xara ripped out in its quest for Cloud supremacy / degeneracy.
Acorn
Another point worth raising. Renaming the 'Online' folder stops Help > Check for Updates from working. Simply renaming back to default makes it work again.
Thank you for advising this.Quote:
Originally Posted by Chris M
Not a big worry through. You could set your calendar reminder for the end of March to do this and you might be lucky.
Six weeks clear of nagging to the chance of missing a possible update.
I would recommend doing it a month before your Update Service expiry.
I know of no simple check for the expiry date other than logging into https://www.magix.com/gb/support/my-service-center/.
The actual page you are after is a link Show more details. This one is useful as it allow you to bypass the first page and possibly copy your Serial Number (e.g., https://ap.magix.com/servicecenter/i...evices&serial=P3-...).
There is a further snippet; Last activated on lets you see when Magix last snooped on you.
The main point is we are getting closer to a position where those who do not want to update can block the nags and work in peace.
Acorn
I see a use for the ctrl+shift mouse wheel scroll function that alters the width of a line/outline stroke; also the new rotation angles has its uses as well as its disadvantages
so I have upgraded my P&G 16 trial to licenced version - a third of the price of upgrading xdpx15.1 which I have no intention of upgrading, and which I still have for rotating the old way, pantone, whatever...
P&G is very good for anyone who does not do websites/seriousDTP , it was one of xaras better moves to enhance it with drawing features from the 'pro' version
the renaming of the UPS file stops the update flounce - I have not blocked it in firewall - opens in 8 secs
Psst...copy your Pantone swatches and/or folder over into your P&GD folder...Quote:
Originally Posted by handrawn
merci... ;)