Xara pro upgrade pricing problem

Hi all, and first off apologies if I've put this in the wrong part of the forum (not sure where to put it, tbh).

Over the weekend I received an email offering the upgrade to Xara Pro for £69, but when I try and get it at that price it consistently shows up at the usual price of £89.

I've contacted Magix about it, but had no response, so just wondered if anyone else had encountered this? Am I doing something wrong?

On a more positive note, I read Talkgraphics a fair bit, so thanks to everyone who posts here, much appreciated!

UPDATE; They replied within minutes of me posting this here, so that was good. Unfortunately they hadn't read the screenshots I sent in to them correctly and advised me to login to my account to get the offer. The screenshots proved I had logged in! Anyway, problem persisting... hopefully they'll fix the issue soon so I can actually pay them.

Haven't received or seen such an offer. I can only find an upgrade price of US$ 99 (regularly UD$ 696.99!!!!!). £69 (US$ 85) would be an improvement but, IMHO, still too pricey for what is being offered. Apparently the devs are working on version 17 with significant improvements promised but we'll have to see.

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Originally Posted by Boy

Haven't received or seen such an offer. I can only find an upgrade price of US$ 99 (regularly UD$ 696.99!!!!!). £69 (US$ 85) would be an improvement but, IMHO, still too pricey for what is being offered. Apparently the devs are working on version 17 with significant improvements promised but we'll have to see.

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Well I'm still on v.12.6 so concluded it might be worth upgrading for the (supposedly) reduced price. Been using Affinity more for work at the moment.

Sure, everyone decides for him/herself whether the additional features are worth the upgrade price.

Maowhahaha! Got the offer to work eventually! Had to NOT login to my account, and use my old Xara Pro X11 licence key to activate the upgrade offer to Xara 365, and not use my Xara 365 licence key... go figure! Still, happy bunny now!

Shop and save! Since my Xara DPX is out of service, I thought that I would take a look to see if I was getting the same offer as you. A month ago, the upgrade/extension price was 149$ Can, today it's 119$.

In my case, I found this both on the Magix site and by clicking on Upgrade on the recurring message at Xara startup.

I have until Aug. 8 to decide.

Thanks for mentioning this special deal.

So I got the upgrade reminder in Xara today and selected the Upgrade Link in the program, select my Country US, and there it indicates $99.00 until 8-8. I'm like cool I'l bite. I login and it says 129. So I did what Rover did and used my old serial number and did not sign in - Boom $99.

Just watch out that you don't get a nasty surprise if you use PayPal. I had the right price sorted to AU$129.00, but when I went though to PayPal I saw that they had USD129.00!!! It's like a minefield.

Magix also seem to be a bit unsure whether they're including Vegas Movie Studio 16 or Magix Movie Edit Pro in the deal, so if you're expecting to get one or the other carefully check all the details along the way before you hit the pay button.

@Magix, you appear to be penalising loyalty.

Why am I surprised?

Acorn

why are we not surprised - they want those pre-subscription accounts on the treadmill

I've given up. Maybe they'll fix the currency (lack of) support before v17 is ready for prime time.

I should just qualify my "lack of" comment... I have had a few email contacts with a support woman in the US, but like most support people these days, she either doesn't read past the first line or just doesn't understand the issue, which is that when I am passed on to PayPal the price to be paid is higher because it's the same numerical amount in US Dollars which are worth more than Aussie Dollars.

Is anyone at Xara reading this? I imagine that you signed up with Magix to get more sales. Making the payment process confusing, convoluted and defective resulting in overcharging will have the opposite result. I buy software from several other vendors and never suffer the cr@p and wasted time that is my current Xara experience.

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Originally Posted by Boy

Sure, everyone decides for him/herself whether the additional features are worth the upgrade price.

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So what was the price you paid for the upgrade? Was it the £69 (US$ 85)?

thanks

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Originally Posted by onlye

So what was the price you paid for the upgrade? Was it the £69 (US$ 85)?

thanks

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Yep, in my case anyway.

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Originally Posted by Rover

Yep, in my case anyway.

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Can you give us the link you used, that came in the email notice, to see if I can get the same deal?

THANKS!

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Originally Posted by davezub

... did what Rover did and used my old serial number and did not sign in - Boom...

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correct price AU$129, but no PayPal option ffs!

Attachment 124678

Hi onlye,

It shows up for me on their usual purchase page:

https://www.magix.com/gb/photo-graph...-designer-pro/

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Originally Posted by Rover

Hi onlye,

It shows up for me on their usual purchase page:

https://www.magix.com/gb/photo-graph...-designer-pro/

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Did the same to the US URL, but $99 US there. Sprung for it anyway.

Lou

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Originally Posted by louyo

... but $99 US there ... Lou

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That's AU$150.80 today, plus conversion fee. Seems a tad unfair to me.

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Originally Posted by jaydear

Magix also seem to be a bit unsure whether they're including Vegas Movie Studio 16 or Magix Movie Edit Pro in the deal, so if you're expecting to get one or the other carefully check all the details along the way before you hit the pay button.

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In the email offer I got it said Vegas Studio, but when I received the receipt the link was to MAGIX Movie Edit Pro. I already have that, but an older version. So which is better (and is this latest version of Movie Edit)?

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Originally Posted by TaoZen

In the email offer I got it said Vegas Studio, but when I received the receipt the link was to MAGIX Movie Edit Pro. I already have that, but an older version. So which is better (and is this latest version of Movie Edit)?

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I have used Movie Edit Pro Plus/Premium for the past 3 years. So really prefered that over the Vegas Studio license. Although I believe it is the very basic version so not sure the actual value to me. I did send a request to Sales for an upgrade quote to go to Plus or Premium.

Would be so much smarter of Magix to give me a credit to use on any Magix or Xara product I would actually like to have.

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Originally Posted by TaoZen

... is this latest version of Movie Edit)?

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Maybe not. When you use the free add-ons Magix will immediately start offering you upgrades :rolleyes:

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Originally Posted by jaydear

Maybe not. When you use the free add-ons Magix will immediately start offering you upgrades :rolleyes:

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In this case, offering me a base version, which is a marginal value, I want to be offered an upgrade (yes for money) to the Pro or Premium version.

But in general I still find the Magix upgrade pricing model a sham.

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Originally Posted by onlye

I have used Movie Edit Pro Plus/Premium for the past 3 years. So really prefered that over the Vegas Studio license. Although I believe it is the very basic version so not sure the actual value to me. I did send a request to Sales for an upgrade quote to go to Plus or Premium.

Would be so much smarter of Magix to give me a credit to use on any Magix or Xara product I would actually like to have.

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Thanks. Yes, I agree about the credit.

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Originally Posted by jaydear

Maybe not. When you use the free add-ons Magix will immediately start offering you upgrades :rolleyes:

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Well I can see that the file name says 2019 so it's probably from last year.