Webdesigner and Jotform issue

Hello,


iPhone users are reporting scrolling issues with a form on our Xara Webdesigner site*https://www.bikerscampsite.co.uk/book.htm


JotForm have replicated the issue using an IOS emulator in Safari. They have suggested that it may be Xara Webdesigner related. Can anyone help?

iPhone X. I cannot scroll below Departure Date and the Number of Guests drop down does not open.

I think you have done this but just checking, is this a separate form for the mobile variant?

Hello, it's the same Jotform code but pasted into the main and mobile site page.

Check your code and extend the vertical area in the placeholder. Also now there is no need for two forms. Jotform adjust by itself for mobile and desktop.

Why you have two scrol bars?

I don't see two (Galaxy S8 plus)

I see on Samsung j1

Not sure why that would be?

Can you tell me if this page behaves the same? It's the same form pasted in another site https://www.welshcampsite.co.uk/book.htm

Quote:

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Hello, it's the same Jotform code but pasted into the main and mobile site page.

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I believe you need to create a separate form. At any rate try this and see if it makes a difference. This has come up in this forum several times and the issues I think were caused by the same code or the same widget.

Here's a link to a Google search for JotForm, Mobile Variants, site:talkgraphics.com

Thanks for the replies. When you say create a separate form, is there any settings to make it a mobile form or is it a duplicate of the original?

I think basically you create the form from scratch which makes it publish as a separate form.

I'll give that a go.

Please report back. :)

I'm testing a mobile form at the moment, it breaks the form down into individual questions. It is here https://www.bikerscampsite.co.uk/book2.htm if it works I will replace the current mobile variant.

Arg! :( Still getting stuck at Number of Guests. Nothing happens when I tap or pound on the button.

You should ask your questions on jotform, they have specialized people who can help you. Not saying that we can not help, but this is their specialty and I do it all the time for my clients.

Also you should grab the code from jotform by following

Publish > Platforms> Xara

Copy the code and place it in a placeholder and make sure the part that says height:....px ..... meaning number, change it to a larger number like 3000 or so. This way your whole form will show vertically, make sure you also increase the size of the page vertically too.

Thanks for the ongoing replies.

I'm disappointed that you are having problems with the guest selection, I had all positive feedback up until then.

I did contact Jotform, they said it was an Xara issue...

You can send me your xara file if you want and I will have a look. IF you do, also send me the code to paste into the placeholder.

Managed to get right through to the submit button, no issue with number of guests on my iPhone.

Thanks

Well it's a little funky but I got to the submission (please disregard if you receive it from Gary Priester).

My problem with the number of guests is there appears to be a drop down list to select from but below that is a rotating iPhone kind of counter that I did not see the first time.

There is an option in the form with buttons for each step which seems to be more straight forward and intuitive.