Javascript error on startup +

On start up Designer Pro X 365 I'm now getting these messages.

I've uninstalled Designer Pro X (and backup/download files) and reinstalled but am still getting the same messages.

Program appears to run okay. Any help/advise would be appreciated.

Best regards

Attachment 116318Attachment 116319

The first thing to try with Designer Pro closed is this:

Right click on the program icon and select Run as Administrator.

You only need to do this one time and will either work or it won't.

If that does not work then please file a support ticket at https://support.xara.com

Thanks for coming back.

Run as administrator did not work - got the same messages.

Time to file a support ticket I think.

Cheers

OK. Well it is always worth a try.

Let us know how it works out so others who might be getting the same error message can benefit from the solution.

Will do.

Have raised a support ticket.

Quote:

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Originally Posted by SnS

Will do.
Have raised a support ticket.

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Do please come back with the Xara solution / explanation. I have the identical problem on my laptop for two installations that I was in a PM dialogue with Xara but nothing came of it.
I suspect I have a missing system file but I am currently stymied.

I click through and i can get the rest of the application to perform though.

Acorn

Will do Acorn. Nothing from Xara yet.

Marc (Xara support) has found a solution to this problem.
For some reason, there were some incomplete files in AppData\Local\Xara\XtremePro\12\web\base\files\v12 .4
I replaced 3 files (Marc sent me) and now works okay and program starts up much faster.

Thanks Marc

Hi Acorn

Please see my latest post.

Rgrds

Thanks for the update Marc.

Quote:

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Originally Posted by SnS

Hi Acorn
Please see my latest post.
Rgrds

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Thanks for your prompt and I am glad it has been solved for you.

I'll chase for my problem now it's solved.

Acorn

Hi ,

We managed to resolve Glenn's problem - looking at the downloaded files, incomplete versions have been downloaded. Normally a timeout or some other internet error would be raised but for some reason this incomplete download has been treated as 'correct', leaving an invalid setup on the machine. This is something that I'll need to look into, but for now copying in place the correct files has resolved it.

Acorn, I will pass instructions on to you via email now and hopefully we can resolve this for you.

Thanks,

Marc

Quote:

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Originally Posted by MarcP

Hi ,
We managed to resolve Glenn's problem - looking at the downloaded files, incomplete versions have been downloaded. Normally a timeout or some other internet error would be raised but for some reason this incomplete download has been treated as 'correct', leaving an invalid setup on the machine. This is something that I'll need to look into, but for now copying in place the correct files has resolved it.
Acorn, I will pass instructions on to you via email now and hopefully we can resolve this for you.
Thanks,
Marc

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Marc, thanks. Got the email but away form the machine. Will try on XDX365 and then Web Designer as both failed on the laptop.

Acorn

Great, thanks Acorn.

@MarcP, installed the necessary folder. Only sa2 was missing.
The fix work on both XDPX12.4 and XWDP365v12.4

Acorn