Website M hosting after computer crash

A few days ago, I started to set up the Website M option after purchasing Web Designer 11 Premium.

I had got to the point where I was asked to choose a domain name, when my computer crashed, necessitating a System Restore to a week or so earlier (Windows 10).

All my Microsoft Edge history was lost, so I cannot find my way back. All I can find is the option to register as if from scratch, and I am reluctant to try that, since I have already redeemed my voucher.

Any options for getting back to where I was, please?

I moved your post to the Xara Web Designer forum. Submit a support ticket with Xara Support http://support.xara.com and they will get you sorted out.

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Originally Posted by gwpriester

I moved your post to the Xara Web Designer forum. Submit a support ticket with Xara Support http://support.xara.com and they will get you sorted out.

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They’ve had a ticket from me since 27 November.

I tried going through the procedure from scratch again, but they tell me my coupon is alraedy used.

Could you please chivvy them?

I'm on it.

Many thanks, O Moderator Emeritus Maximus.

But I still haven't heard anything from them.

I'm on it, again.

Hi,

What is your ticket number and I can chase for a response?

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Originally Posted by Rob-Xar

Hi,

What is your ticket number and I can chase for a response?

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Here is the response, which arrived less than a day ago:

If you go to https://www.xara-online.com/ and click the Log in, sign in and you should be able to access your Website M account there. I can't see a domain against you name though, I would suggest trying to register again and see if you can get it.

It worked. It was that URL that I needed.

To Moderator Emeritus:

Success! Within the space of a few hours.

Kudos go to Rob-Xar

Quote:

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Originally Posted by gwpriester

Kudos go to Rob-Xar

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After the Christmas-New Year break, I have completely forgotten how to get back to the control centre for my Xara Web hosting. Even the URL I used to use seems to have disappeared from my web history.

Is the any online documentation for the basics of the hosting service?

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Originally Posted by rholley

After the Christmas-New Year break, I have completely forgotten how to get back to the control centre for my Xara Web hosting. Even the URL I used to use seems to have disappeared from my web history.

Is the any online documentation for the basics of the hosting service?

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Hi,

Not a lot unfortunately, there are some basic FAQ's here: https://www.xara-online.com/gb/faq.58.html and then click on either section. You can also log onto your site from there as well.

The whole Xara hosting side of things is very confusing, apologies we're working to make it better and simpler.

Thanks
Rob

Quote:

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Originally Posted by Rob-Xar

Hi,

Not a lot unfortunately, there are some basic FAQ's here: https://www.xara-online.com/gb/faq.58.html and then click on either section. You can also log onto your site from there as well.

The whole Xara hosting side of things is very confusing, apologies we're working to make it better and simpler.

Thanks
Rob

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Inadvertently sorted the problem. From Web Designer, clicking on the "Password protect" button in the "Publish to Xara Hosting" box brings up the desired window, without having to actually publish anything.