Appalled at lack of response to non-existent confirmation e-mail

It's been 24 hours since I purchased Webdesigner 9 Premium and I have not yet received a confirmation e-mail despite 2 email requests and a phone call. I did receive a business template coupon though! What sort of service is this? I have found an activation code in my registered products area, but where is my PDF manual and the code for the Magix 1 year hosting? I am really annoyed at this cavalier attitude towards customers. I will be asking for a full refund if this not sorted by tomorrow. :-O

What time zone are you and when did you contact Xara? Did the call get answered? Do you have ticket numbers?
I am only asking as Xara do read these Posts and the more they know the quicker they can respond.

It is a while since I bought a new product but yes you should have received an email with your activation, without having to hunt for it.
It may also have had your hosting code.

emails do get lost, deleted or put into spam folders - I assume you have checked?

The PDF doesn't come electronically, I believe you will get a CD with the application and manual but that is through snail mail.

You seem to have had Webstyle for a period so moving to WebDesigner should be a different learning experience.
Unless you've a web site all designed and ready to publish, take the time now to practice.

Acorn

The PDF is a download and the link for download, along with the activation key, comes with the confirmation email. As Acorn suggests you should check your spam box.

Don't be appalled, are you sure you provided the correct email address. It has been my experience that Xara is quick to respond. I can tell you are upset but hang in there help is on the way.

I sent a heads up to Xara and it seems it might be a server issue. But at any rate, they are aware of the problem. So, try to be patient. Xara is aware of the problem and should be contacting you soon.

Quote:

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Originally Posted by gwpriester

I sent a heads up to Xara and it seems it might be a server issue. But at any rate, they are aware of the problem. So, try to be patient. Xara is aware of the problem and should be contacting you soon.

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Thanks for all your replies. I will be patient. As I said earlier, I did get an immediate email with the business coupon, so it is a mystery why the confirmation email did not arrive. There is nothing in the spam folder. In the UK, I believe the manual is a downloadable PDF and no cd is sent. I have been using webdesigner 5 for several years and Xara for many more so this event has been a disappointment. I hope it gets resolved soon. Thanks again everyone.

Let us know if you don't get a response.

Hi there

New here but having a similar situation.
Bought Xara Designer Pro 2 days ago and still no confirmation email.
Was able to retrieve my serial by logging into the Xara website...
But no code to get my 12 months of premium web hosting.

Did get an email for the offer to buy the bundle yesterday!
So they can send me an advertisement to buy it...
But not confirm I already did!

Richard

Welcome to TalkGraphics Richard

Xara is aware of the problem and are working to get it fixed. It would be nice if they could check in here and reassure people however. Maybe if PeteS sees this message...?

Thanks... I'll be patient :-)

It seems the problem still persists.
I upgraded to Photo & Graphics designer yesterday and had to go to the service centre to find my activation code.
Still not received an email from them.

Yup... A week later and still no news!
I'm sad... :-(

Hi Dutchin. I can see from the ticket system that you were sent an email on the 23 Jan 2014 providing you with your activation code. We also sent subsequent replies on the 27th and on the 30th.

Please can you check your spam folder for the original confirmation email and the replies mentioned above? You can also login to the support system and select the 'view ticket'link in order to see your ticket submissions and replies.

Lanarkshire - I can see you submitted a ticket yesterday and would expect that your ticket will be answered latest today. We will send you a reply to your ticket in the next few minutes. Please can you also check your spam folder for the original confirmation email and let us know whether you find it when replying to your ticket

Kindest regards

Thanks bb2.

Yes I did notice the replies on xara.com... Sorry didn't realize the section of submitted tickets.
But no emails in the spam or regular inbox.

Richard

Alright... My bad! :-[

The emails were in my SPAM box all along... They were for some reason not showing on my phone.
Thanks for putting up with me!

Richard