Purchased Pro X9 from newegg as a download - do I get my CD and printed manual?

I purchased Designer Pro X9 from newegg the other day (very good deal) and received my serial numbers and activated Xara with no problems. My question is - will Xara still send me the backup CD and printed manual even though I didn't purchase the software directly from Xara?

Just wondering if anyone else has purchased Designer Pro X9 from a non-Xara website and still received the CD and manual. I've submitted a ticket to Xara support but have not heard back from them yet.

Thanks a bunch

Hi Frogula, Welcome to Talkgraphics. :)

I'm not familiar with Newegg and I really have no idea what Xara's policy would be regarding the printed manuals when purchase is not made directly through them. You have done the best thing by contacting Xara support, and I'm sure they will answer you as soon as they can. I will however pass this on and see if someone from Xara will answer this post as it may help others as well.

In the meantime if you have any questions about using your new software don't hesitate to ask :)

Quote:

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Originally Posted by Frogula

I purchased Designer Pro X9 from newegg the other day (very good deal)...

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How much did you pay?

The price on newegg.com appears to be the same as it is on xara.com: $299

Quote:

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Originally Posted by Rik

How much did you pay?

The price on newegg.com appears to be the same as it is on xara.com: $299

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Looks like it went back up in price. I got it on sale for $130.

Thanks angelize. Still haven't heard back from Xara support. Not a big deal if I don't get the CD and manual since there is so much on the web to help me out, but I'd read somewhere if you have the actual CD from Xara you don't have to reenter your key code if you have to reinstall the software - maybe??

I've heard back from Xara and they don't directly supply newegg. Newegg is supplied by Magix US.so you can't get the CD or Manual directly from Xara. Here are the contact details for Magix US You may be able to get it from them.

Quick Info

Manufacturer Contact Info

• Manufacturer Product Page|
• Website: http://www.magix.com/us/|
• Support Phone: 1-305-722-5810
• Support Website|
• View other products from MAGIX

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Return Policies

This item is covered by Newegg.com's Downloadable Software Replacement Policy.

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

There are some good resources for learning the software here:

Xara.com videos
Xara Xone
Youtube

Plus you can ask questions here and there are lots of helpful members who will be glad to help :)

Ok thanks a bunch. Wow - kinda confusing between Xara & Magix. Who is who? Who supports what? Haha.

Xara is a wholly owned subsiduary of Magix. So if you purchase through Magix or a Magix supplied reseller you get support through Magix. If you purchase directly through Xara you get support through Xara.

Magix is telling me it is a Xara product so I need to get with Xara. Xara tells me it is a newegg issue so contact Newegg. Newegg says it is a Magix product so get with them.

Let the "we don't want to help" merry-go-round begin. I don't see why it matters where I purchased Xara's software. I'm a new owner of Xara Designer Pro X9 and I feel a bit slighted. I'm in the fold, upgrades year after year, add-ons, etc. Nice software for sure, but the support/customer service side of it is a bit screwed up if you ask me.

But I'll get over it - haha. I'll not bother this thread anymore with this issue. Thanks for your help and advice.

Yes it a Xara product, however Magix now owns the company but Xara still are the developers. Magix has their own version but I don't know what the difference is. Basically I think they are the same program with the same features. I agree it is odd that even though Magix owns the entire thing that they have a competing version. In the future it would be best to always purchase from Xara.
Have you looked on newegg to see what is included? It might not include the CD and printed manual. Usually the CD costs a little extra and you have the option to purchase it or not. I kind of think you will not get a printed manual and CD, I'll have a look at newegg and see.

OK I had a look on newegg, and it is a Magix product download. Is that what you bought? There is no mention of a printed manual or CD and the impression I got was you get the download only. Therefore if I were you I would burn your setup download and the registration information (or serial number, whatever you need to activate the program) to a CD just in case you need it in the future.

Thanks Wizard. I agree with you that there was no mention of a CD or a manual on Newegg's website - so buyer beware I guess. The only plus on this deal is that I got it on a pretty sweet deal at the time.

Having said that - I did receive an email this morning from Xara.com support asking me for my address so they can send me a CD - so good job Xara - thank you. No mention of a printed manual though, but life goes on.

From what I can see after trying the 30-day demo from Xara there is not a single thing different that I can see with the version downloaded from Magix. Everying is labeled "Xara this" and "Xara that" inside the software.

In fact as of this very second the Xara Designer Pro X9 download is on sale at Newegg.com for $59 - holy cow that is way cheaper than even I purchased the software. Newegg changes the price on that download daily so keep your eyes open if you want the software for a killer price and don't mind not getting the CD and Manual. It almost acts as right after someone buys a copy the price jacks up, then goes down in price to snag another sale. When I purchased my copy it took about 24hrs for newegg to send me the activation codes. So heads up on that. But it activated just fine.

Anyways - I'd recommend DO NOT pay full price ($299) for this on Newegg or Magix vs buying it direct from Xara.com. Doing so runs the risk you'll pay the same price and not get all that Xara offers if you buy it from them. Nothing against newegg, nothing against Xara. The software obviously is sweet.

Ok, I'm over it and moving on to drawing some stuff and learning the ins and outs of the software. Haha.

Thanks for all the help.

It's really great that you gave the software itself a 2/5 rating on newegg - that's phenomenally unfair.

Yes, to down-rate the product because you are not supplied with a printed manual (which you weren't even promised when you bought it?) and before you've even used it properly it is a pretty mean thing to do; it shows we have to treat user reviews with caution.

Consider that I recently purchased Xara Designer Pro 9 directly from Xara (as an upgrade), but it does not automatically come with a printed manual. I am required to purchase that separately - which I did not do, as the Help menu is usually enough to fulfill my needs - I've used Xara since Xara Xtreme (first version), so aside from new tools and features, I am very familiar with using Xara. I've almost never used any of the printed manuals from previous editions (once or twice only), so I consider a waste (for me at least).

So just because you didn't purchase it from Xara or Magix directly, doesn't mean you were shorted any material, even at Xara or Magic if you want a printed manual you have to add that on separately, it doesn't automatically come with the purchase of the software. (In fact if the manual did automatically come with the software, I'd consider that padding the price unnecessarily - if I wanted the manual I'd pay for one, and I want to be given the choice, not forced to purchase the manual.)

And for the person who rated Xara as 2/5, that must mean all other graphics software is a 1/5, since in my experience Xara is the best graphics tool on the market and has been for almost a decade - I use lots of different graphics applications, so I know.

I started to type up a defense of my negative newegg review but have decided against it. I don't want to become known as "that stupid Frogula" guy on these forums AND I agree I shouldn't have rated it so low during a bout of frustration - please forgive me. I will try to do something about the score I gave it on Newegg.

Xara Designer Pro X9 itself rocks and I already have told others I work with about how cool the software is and they are looking into possibly getting it themselves. None of them had ever heard of it before - they are all Adobe Illustrator/Photoshop users.

So please don't hate me.

Thanks.

I think Frogula, made amends on the newegg site. Its now just a pretty positive review . And I added a 5 star review as well but it has yet to be approved. I also bought in on the newegg deal ---and have no need of the cd and the manual can be found online so no troubles for me there buying this dl deal. that said am super excited to be a new owner of Pro Designer 9 ----my first couple of days with it has been a very nice experience indeed.

Rich

Thank you Frogula. I'll never understand why you made the original rating ( don't try and explain ), but I'm glad you've done the right thing.

It's not about you giving it five stars, it was about you giving it two stars for entirely the wrong reason.

The software is a 5/5 for me.

But, is there ever a need to upgrade again?
Just wait a while and you'll get the software for a fraction of the price.