Xara Advertising

Despite ticking the box "Don't Show This Again", I am every single day welcomed to the Xara community when I open XDP.

Anybody know how I can stop this annoying advertising from appearing?

Jim are you signed into your computer with an Administrator account?

You may want to try running the program as Administrator by right clicking the desktop icon and selecting Run as administrator. This should make it possible for the program to write to the registry so your choice of "Don't show again" is recorded.

OK tried that and it seems to have worked. Actually I didn't get the pop up when I signed in as administrator (I thought that I already was anyway), and I just fired it up in the normal way and it seems to have got rid of it.

I feel obliged to say that although it was a minor irritation, I shouldn't have been put in the position anyway. Xara should know better and do better.

Thanks for the help Bill.

I attribute it to the world economy being in such a terrible state of existance currently. Reminding people especially new users that there are many places around the web to get information and help about the program can have very positive results. Long time users like the two of us may need to be tolerant of the minor irritation. ;)

I've run into the same issue. Oddly enough, it's not consistent, it seems like I only get the popup about 1 out of every 3 times I run the program.

-- Ben

Ben: It's the same for me. Intermittent - some times!

Annoying. :rolleyes:

What ever the economy problems are and we understand that times are tough, but is annoying your users the best way to generate business?
New or otherwise.
Well that's my view.

Bill: I think most of us are tolerant users because I have not stopped using Xara because of the annoying pop-ups! ;)
I love the product/programme but I certainly wish I could get rid of the pop-up.

Quote:

---

Originally Posted by Rik

What ever the economy problems are and we understand that times are tough, but is annoying your users the best way to generate business?

---

I would say they are very ununtrusive. I clicked it, it went... end of story. Unfortunate that there was a hiccup that some people still got it, but in terms of overall annoyance Xara is very low on these things.

Adobe... eugh... now that's software that makes me want to smash things. I just am constantly bombarded with their updates for Air, Flash, PDF... sometimes repeatedly for the same update. On multiple computers. Now THAT's frustration. Tv.com constantly bombards you with 'join up to Facebook' over and over and over. Facebook, well I shut my account this week.

But I digress...

Yep, pretty unobtrusive.

PDF updates are related to security for the most part. Don't mind them as someone can embed stuff to hose the computer. Frequent updates on the other Adobe stuff doesn't bother me if it relates to bugs. That's the point.

However, what the heck is the point of the "Don't show this again" check box if Xara is not going to honor the selection? It's either a bug or by intent. If a bug, I would expect a line of code needs altered. If by intent, then remove the check box. Pretty simple.

Take care, Mike

Nah, that's not advertising :-) that's just someone who has his dates mixed up ("Offer ends on 22nd March" it says on mine)
Anyway, it's only one little click ....

Grenou

I have the same problem, it popped up at least 4 times yesterday.

I imagine it's a glitch of some sort as I really do appreciate the unobtrusiveness nature of Xara.


Marc

Yes, this is annoying. One cause at least seems to be associated with updating the program. To reproduce, go to help, update program. This causes the "follow us..." popup to appear for me before checking for updates, and when you next start xara, the "follow us on twitter etc." message appears again, even if you've previously selected "don't show me again". Doesn't seem to affect WD7 though.

Happened again this morning.

Perhaps it would be an idea for Xara to remove this intrusion until they can figure out how to do it properly.

I have to agree, Jimi - it's very unprofessional that this message cannot be killed...dead.
Saludos,
Bob.

I'm also having the same problem. I clicked the "do not show again" box time and time again, but it still comes back when I restart the program.
Not really a big deal if it were only a time or two, but the number of clicks are starting to add up to a real waste of time and effort.
Multiply that by the number of users with the same problem...

- Andy

I guess some people have a pretty stress free life if dismissing an advert is an issue.

I'm sure Xara will sort it out. It's hardly a Major problem.

For me, it's an irritant.
Not a major problem, but..
An irritant, all the same!

A major problem - no, an irritant - yes, a poor reflection on Xara/Magix - somewhat... and Paul, you are just having a stir. >:)
Saludos,
Bob.

It just amazes me how people focus on a very small thing, a very small irritation, and make a big noise about it.

Actually, it's not a small thing.
It's quite a big thing!

And who knows what a small irritation can develop in to? ;)

LOL, there you go.

Can I add my voice to the "remove it" side.

Yes it is trivial, but it is an annoying trivial. I have caught it by running as Administrator, but it still comes back.

yep... same here.

Hello guys ... I can confirm this is definitely a glitch and I'm keen to know exactly what has gone wrong!

Any new splash-screen should show only once, and then be dismissed by selecting 'Don't Show Again', until another splash screen is posted with a new offer / information (and this would typically not occur more than once a month).

From a quick look at all the posts it seems that the incorrect behaviour (i.e. repeatedly showing the same screen despite selecting Don't Show Again) is occurring in Designer Pro 6. Can you reply as to whether this is the case or whether you have seen it in other products?

Many thanks, I hope we can sort this out soon.

Marc

Yes Marc, It is indeed XDP6 and yes it persists. Ticking the box doesn't keep it away.

Thanks Jim -

We think we've tracked down the problem. The program uses checksums in an index.xml file to determine whether the local file is the same as the server one. We recently automated the creation of these indexes on the server, but it seems that in certain cases the generated server index is now incorrect and the program treats it as a new file. Hopefully we will have a solution shortly.

Marc

Good to you're on the case, thanks.
Saludos,
Bob.

Hi guys,

We've fixed the problem with the faulty checksum generation. I've just retested with my XDP6 and the problem no longer occurs. Please give this a try and let us know if the problem still occurs for you.

In general we do try to keep these notifications unobtrusive, so if you see something like this happening again in any of our products please let us know as it is likely to be a bug!

Marc

Thank you, Mark.

Take care, Mike

Well done, Mark.
Just to edit my previous illiterate post #26; Good to see you're on the case, thanks.
Saludos,
Bob.

Thanks for the fix, seems to be working fine!

Another thing I experiment often at program startup:

A dialog box asking to restore documents, although the option to backup open documents on program close is unchecked.

Attachment 80977

Marc