-
Publish to web is timing out
I'm a new user to Xara Web Designer. This topic is close and I couldn't figure out how to start a new thread. I've gotten site ready to publish but in going through the process, the computer says that it "timed out" when trying to upload to the server. The server was truly connected as a couple of files have been set up there before it timed out. Is it a firewall issue? Do I need to try sending the files using something like Filezilla or can I correct the problem without going to this measure. I have attempted to upload at least 5 times with the same results. We're trying to be hopeful........:confused:
-
Re: Publish to web is timing out
Hello Andy,
Welcome to Talkgraphics.
It is unusual that a few files will get transferred but then the connection times out. This could be caused by a slow connection. Are you using a dialup connection?
There are other things that can cause the problem.
You can download XaReg from the Xara Xone. http://www.xaraxone.com/html/shareware.html
After unzipping the XaReg.exe from the zip file run the program and then click on the FTP tab. On that tab is a link to download DebugView.
Using The FTP Trace Enable checkbox on the FTP tab of XaReg and running DebugView you can get a more detailed report of what is happening.
First if you have more than one Xara program (Web Designer, Xtreme, etc.) Select the version you are using.
Click the FTP tab and then put a check in the FTP Trace Enable checkbox.
Exit XaReg.
Run DebugView.
Run you Web Designer or Xtreme program. Start the publish process.
When a timeout occurs you can switch to DebugView and save a copy of the report.
Post the report here and I will see what it says about your connection and any time out.
-
Re: Publish to web is timing out
I am having the "timing out" problem, and I tried to use Debug to figure out whats going on, but I'm not sure I'm using it right? I have Debug open, but it's not doing anything. I checked the box in XaReg that says FTP Trace Enable, but it's still not doing anything.
-
Re: Publish to web is timing out
Quote:
Originally Posted by
bonnie
I am having the "timing out" problem, and I tried to use Debug to figure out whats going on, but I'm not sure I'm using it right? I have Debug open, but it's not doing anything. I checked the box in XaReg that says FTP Trace Enable, but it's still not doing anything.
To get straight o the point that "most" people end up at completely forget the ftp ability (or rather non ftp ability lol) within xara and go and get a standalone ftp programme to upload to your site, I use WSFTP Pro which is a paid one but there are just as good free ones out there cute ftp I think is one just google free ftp psoftware I am sure you will find a selection.
I am no expert in the xara ftp issues but the general gist seems to be it doesn't work more than it does, for your own sanity forget that part of the programme :)
best wishes
Chris
-
Re: Publish to web is timing out
Hello Bonnie,
Although many users like using a particular 3rd party ftp program the ftp feature of Web Designer and Xtreme works well when configured correctly.
Once you start DebugView you must also start Web Designer or Xtreme and then publish you site. DebugView does not do anything except monitor the process that is started after it is started. Until you start to publish you site from within WD or Xtreme it will simply wait.
-
Re: Publish to web is timing out
Bill,
I tried publishing and it still isn't doing anything. What am I doing wrong?
-
Re: Publish to web is timing out
I may not have the right login info. I tried my username and password with the domain and it said access is denied. When I put in the ip addres thingy under host address it said it timed out.
I'm so confused and very frustrated :(
-
Re: Publish to web is timing out
Bonnie can you log into your site normally? Have you been able to log in before trying to use your Xara application?
-
Re: Publish to web is timing out
Let me explain.
I work for 2 businesses. One buisness has the main domain and the other business has a subfolder of that domain.
I have been able to upload a site on the subfolder using Microsoft Frontpage. I just took over the website for the business with the main domain. So I haven't uploaded anything on the main domain, HOWEVER, I have uploaded a site into the subfolder with no problems.
-
Re: Publish to web is timing out
If I understand correctly you have access to a subfolder and have published to that using Microsoft Frontpage.
You now need to publish to the main domain but receive an access denied message.
Have you verified with the administrator that you can access the main domain using the same credentials?
-
Re: Publish to web is timing out
Yes, I did verify that. I also just logged into the domain setup thing via the ip address and it says "frontpage" login. Could it be possible that it only allows you to use frontpage?
-
Re: Publish to web is timing out
Bonnie it does mean that Frontpage access has been setup for the main domain. Fontpage can communicate with the site without the use of the ftp protocol.
If you need ftp access you will need to specify that with the domain administrator. This may or may not be granted depending on the domain's security policies.
-
Re: Publish to web is timing out
It actually says FTP/Frontpage login.
Does that not mean it is good for FTP?
-
Re: Publish to web is timing out
You would need to speak with the admin for the domain to find out for sure.
Some companies limit ftp access and prefer other types of protocols.
At least with the "Access Denied" error you are being assured that the ftp connection was working correctly within your Xara program. Otherwise you would not have gotten any indication of what was happening.
-
Re: Publish to web is timing out
If they do not allow me to use ftp, what other options do i have to get this site published?
-
Re: Publish to web is timing out
Sorry to chime in here Bill is doing a great job in helping you but I provide web hosting to my own clients, ftp access really is a standard feature on most hosting platforms I would not anticipate any problems with your host providing you with this access unless you have somekind of "frontpage" only hosting in which case frontpage went out of dat geeessshhhh what 3 years ago now.
Just get in touch with your host you should not have any issues.
best wishes
Chris
-
Re: Publish to web is timing out
Frontpage 2003 was the last release from Microsoft. There have been some sites advertising Microsoft Expression as Frontpage, however they are very different in my opinion. ;)
About what to do if ftp access is not granted, you can use an application that provides a protocol that is acceptable by the admin. sFTP is an alternative that many domains are supporting because it is more secure than simple FTP. However, this would require you to use a 3rd party application to transfer your files.
The publishing of your site is not limited to the built in ftp feature of your Xara software.
-
Re: Publish to web is timing out
2003 crikey where does time go I remember getting all excited over expression web lol :)
Chris
-
Re: Publish to web is timing out
My web site is set up with "Microsoft Extensions" as I use some of them one one part of my site. The way my ISP sets it up I cannot use FTP to get there. I use Microsoft Expression Web to Publish my site. I just export my Xtreme web site to disk then use Expression Web to do the publishing.
If I did not have the Microsoft Extensions I could go into my ISP account and reset them and the I could use FTP.
Quote:
Originally Posted by
Soquili
Bonnie it does mean that Frontpage access has been setup for the main domain. Fontpage can communicate with the site without the use of the ftp protocol.
If you need ftp access you will need to specify that with the domain administrator. This may or may not be granted depending on the domain's security policies.
-
Re: Publish to web is timing out
Ok, so I got it to start publishing and it went for a while then it said "access is denied" for index 2 (the second page of the website). So now my home page is uploaded, but all the rest of the pages aren't working because it wouldn't go past uploading the first page.
Help!
-
Re: Publish to web is timing out
Yes, I did verify that with the host. When I talked to them they said there was something going on with Xara and that there should be no problem as far as accessing anything through the host. I tried entering the /httpdocs that the previous person used, and that got me pretty far (61% uploaded), however, when it started to upload index_2, it said access denied. Why would it upload page 1 no problem, then not work on page 2?
-
Re: Publish to web is timing out
[2584] Setting progress 'Uploading '/httpdocs/index_2.htm''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm', 'index_2.htm')
[2584] PutFile index_2.htm
[2584] AddError('index_2.htm: Access is denied.')
[2584] Retrying PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm', 'index_2.htm')
[2584] Passive connection 0x00cc0008 made by 0x0979ea44
[2584] SetCWD /httpdocs
[2584] GetCWD
[2584] AddError('index_2.htm: Access is denied.')
[2584] Retrying PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm', 'index_2.htm')
[2584] Passive connection 0x00cc0008 made by 0x0979ea44
[2584] SetCWD /httpdocs
[2584] GetCWD
[2584] AddError('index_2.htm: Access is denied.')
[2584] FTP thread: PUTFILE failed
Here is what I get from the Debug
-
Re: Publish to web is timing out
You will get an 'access denied' msg if you have exceeded your allotted space.
-
Re: Publish to web is timing out
I asked the host about this and they said that I had like 100 mgs of space. He said that should not be a problem.
-
1 Attachment(s)
Re: Publish to web is timing out
Have you tried to force an 'Active' connection?
Attachment 70129
► XaReg download
-
Re: Publish to web is timing out
Bonnie it looks as if you posted only part of the debugview data. I see none of the information about establishing the connection and setting the current directory. All the information is relative because it tells what all the other information that follows applies to.
-
Re: Publish to web is timing out
Apologies! I wasn't sure what all was needed.
The Debug was 1566 lines long and too long to post in here. I tried to attach it but it wouldn't let me. But here is the beginning part of it. Then it repeats this over and over until the part at the end that I posted before.
[2584] In background FTP thread
[2584] Passive connection 0x00cc0008 made by 0x0628ea44
[2584] FTP thread: CREATEDIR '/httpdocs'
[2584] GetCWD
[2584] FTP thread: SetCurrentDir('/httpdocs')
[2584] SetCWD /httpdocs
[2584] GetCWD
[2584] FTP thread: CREATEDIR worked
[2584] FTP thread: new prefix = /httpdocs\
[2584] FTP thread: CREATEDIR 'index_htm_files'
[2584] GetCWD
[2584] FTP thread: SetCurrentDir('index_htm_files')
[2584] SetCWD index_htm_files
[2584] GetCWD
[2584] FTP thread: CREATEDIR worked
[2584] FTP thread: new prefix = /httpdocs\index_htm_files\
[2584] Setting progress 'Uploading '/httpdocs/index.../0.jpg''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\0.jpg'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\0.jpg', '0.jpg')
[2584] PutFile 0.jpg
[2584] Total = 2527590 Done = 2752 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index.../0.png''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\0.png'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\0.png', '0.png')
[2584] PutFile 0.png
[2584] Total = 2527590 Done = 4999 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index.../1.jpg''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\1.jpg'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\1.jpg', '1.jpg')
[2584] PutFile 1.jpg
[2584] Total = 2527590 Done = 7611 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index.../1.png''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\1.png'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\1.png', '1.png')
[2584] PutFile 1.png
[2584] Total = 2527590 Done = 8069 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index.../10.jpg''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\10.jpg'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\10.jpg', '10.jpg')
[2584] PutFile 10.jpg
[2584] Total = 2527590 Done = 10212 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index.../10.png''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\10.png'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\10.png', '10.png')
[2584] PutFile 10.png
[2584] Total = 2527590 Done = 12258 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index.../100.png''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\100.png'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_htm_files\100.png', '100.png')
[2584] PutFile 100.png
[2584] Total = 2527590 Done = 16290 Percent = 0
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
Also, I did try to force and active connection through XaReg already as well.
No luck :(
-
Re: Publish to web is timing out
Bonnie if you use a zip utility or the Windows XP, Vista, Windows 7 compressed file feature to create a zip file you can place the full report within the .zip and it will attach to a post here at Talkgraphics.
According to what you have provided so far everything is working as it should. The "PUTFILE worked" message indicates the named file was uploaded to the server without errors.
Somewhere after the end of that portion of the report and before what you posted earlier is where the problem is occurring.
-
1 Attachment(s)
Re: Publish to web is timing out
-
Re: Publish to web is timing out
Hi Bonnie,
The problem seems to be when the FTP process is trying to upload the index_2.htm file on your computer.
All the files from the index_htm_files folder were uploaded without error.
The FTP program changed directory from the index_htm_folder on the server to the httpdocs folder where the index.htm file is uploaded without an error.
When the FTP process tries to PUT the index_2.htm file access is denied to the file on your computer so the FTP process cannot transfer a copy to the server.
Check the permissions on your machine for the index_2.htm file, or see of some application has the file open on your machine. Either your account may not have access rights to the file (not likely but it is possible), or some application has the file open (most likely for editing) and access is not granted to the FTP process.
In the following section of the report file the blue indicates where the index.htm file is PUT to the server and succeeds.
The red section of text is where the FTP process tries 3 times to PUT the index_2.htm file but cannot because access is denied (on your system, NOT the server). Computer protocols typically will try 3 times before deciding the task cannot be completed successfully. After trying 3 times and failing to get access to the file the FTP process terminates because it cannot complete it's task of PUTTING all the required files to the server.
BTW the references to the Passive connection 0x00cc0008 made by 0x0628ea44 is for Windows to know where to send the error message.
Windows programs depend on 'messages' and the OS needs to know where to send a particular message.
[2584] FTP thread: RESTOREDIR
[2584] FTP thread: SetCurrentDir('/httpdocs')
[2584] SetCWD /httpdocs
[2584] GetCWD
[2584] FTP thread: RESTOREDIR worked
[2584] FTP thread: new prefix = /httpdocs\
[2584] Setting progress 'Uploading '/httpdocs/index.htm''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index.htm'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index.htm', 'index.htm')
[2584] PutFile index.htm
[2584] Total = 2527590 Done = 1553131 Percent = 61
[2584] Remote file closed
[2584] FTP thread: PUTFILE worked
[2584] Setting progress 'Uploading '/httpdocs/index_2.htm''
[2584] FTP thread: PUTFILE 'C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm'
[2584] FTP thread: PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm', 'index_2.htm')
[2584] PutFile index_2.htm
[2584] AddError('index_2.htm: Access is denied.')
[2584] Retrying PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm', 'index_2.htm')
[2584] Passive connection 0x00cc0008 made by 0x0628ea44
[2584] SetCWD /httpdocs
[2584] GetCWD
[2584] AddError('index_2.htm: Access is denied.')
[2584] Retrying PutFile('C:\Users\Wallace\Documents\A Woman's View\Website\index_2.htm', 'index_2.htm')
[2584] Passive connection 0x00cc0008 made by 0x0628ea44
[2584] SetCWD /httpdocs
[2584] GetCWD
[2584] AddError('index_2.htm: Access is denied.')
[2584] FTP thread: PUTFILE failed
[2584] Leaving background FTP thread
Sorry that I failed to complete read your first posting of the report. I see that it did contain the correct information. I must not have been fully awake when I read that post.
-
Re: Publish to web is timing out
Other than Xara, I can't find any other application has that page open. I checked the permissions and it is the same for index 2 as it is for index. Everything looks to be allowed.
-
Re: Publish to web is timing out
Bonnie something is preventing access to the file. What that may be I cannot determine. Someone, either you or a computer support tech with physical access to your machine will have to determine where you go from here.
-
Re: Publish to web is timing out
I am not trying to step on anybodies toes here so please dont take it the wrong way, you have been given some excellent help so far but I dont think it would not be "complete" unless you try to upload this using a standalone ftp programme.
Bill has provided members here with some great help regarding the Xara in built ftp but to be "thorough" I think you should go and download a free one such as FileZilla do a quick Google for it and then try again, this could well be yet another xara ftp wobbly and if so the only way we are going to know for sure is to try an alternative.
Fact of the matter is if you do a simple search on this forum lots and lots and lots of people have had various issues with the built in ftp and some of the time they can be resolved and other times the best way is to use a standalone after all it is a web editor primarily not an ftp programme, I stand by what I have always said and that is for me the FTP part always was an after thought and not a very good one at that.
I hoep nobody minds me chiming in here its just my opinion and to be honest seems like the next logical step.
best wishes
Chris
-
Re: Publish to web is timing out
Chris I agree with Bonnie trying to use a stand alone FTP program to see if that will work.
However, I do not agree with your evaluation of the FTP issue posted by many people. The issue is not within the FTP module of Web Designer or Xtreme. Most issues are people not providing a subdirectory, an incorrect subdirectory, incorrect password, or their provider requires Active rather than Passive FTP mode.
I mention this solely to make it known that the FTP model is not as 'wobbly' as some people seem to think. :)
Many of the posts that have been made regarding the creation of web pages, "how do I", and ftp problems are signs that many do not understand many of the simple things about how the web works, how windows works (in regards to folders, files, etc.) and assume an inexpensive program should actually do all the thinking.
I'm not saying this to offend anyone, it is because anyone should have a basic knowledge about anything they undertake to do. What was once common knowledge among computer users seems to have been lost over the past 20 years or so (primarily because of Windows and Mac trying to make things seem no longer required). Many people that think they are computer literate or even an expert lack knowledge of the basics.
It would be a great benefit to all if everyone was required to prove proficiency with the command prompt level before they are allow to purchase a computer. ;):D
-
Re: Publish to web is timing out
Hi Bill,
Quote:
Originally Posted by
Soquili
It would be a great benefit to all if everyone was required to prove proficiency with the command prompt level before they are allow to purchase a computer. ;):D
You might be being a bit harsh on people with this one. I agree that people don't know how to use the command prompt for troubleshooting or the line command to find out info they can't find with a GUI. However, who really uses that today? I would say those that grew up with a true command prompt and were in the computer field as PC support of some kind. The command prompt isn't even a true one anymore....it's so tied into Windows as to render much of past troubleshooting useless.
Also, PCs are sold to people on the idea it will make life easier for them. It's a bit of a false statement in that first there can be a steep learning curve just to use the beast (at least to use it properly).
The great thing about this forum is that there is help for those that can't figure out how to use ftp (for instance) but at the same time it can be frustrating answering the same question over and over.
It think it's just people start into things and just don't know what they need to know until they get 1/2 way into them....even myself....I had no idea how complex it could get with Xara but I'm grateful for the learning that has been provided here and it's helped me see some things I would never have seen in my life (being almost 60 I figure I'd croak before I could learn them).
Anyway, you've been a great support to all that ask and the mods do an awesome job. You and they have all reduced my frustration level a great deal with your very timely and astute answers and I thank all of you for that.
-
Re: Publish to web is timing out
Hi Ed,
You are right, I was being rather harsh. And less tongue in cheek than I intended.
It does tend to get to anyone after the same questions are repeated hundreds or in some cases thousands of times. ;)
-
Re: Publish to web is timing out
I actually DID try to use FileZilla as well as SmartFTP and both of them gave me the same "Access Denied" message. I have no idea why this would be, and why it would upload page 1 but nothing past that. I'm not sure where to turn now other than to completely redo the entire site with Front page. After hours working on this site I would rather not do that but it seems like that is my only option at this point.
-
Re: Publish to web is timing out
Hi Bonnie
That's great so the standalone ftp can be put to bed once and for all with this one :)
The only thing I can suggest (and my knowledge is no where near some of the members on this forum so fingers crossed somebody else will chime in as well) would be to maybe try and move the whole site so your pages and also the index_htm_files onto a usb drive and then try and upload them from there instead of diretly from your local machine.
My logic in this is if there is something on your local machine denying access to the second page then maybe it wont happen if the upload is coming from a complete other drive.
If you can setup a temporary ftp account on your server by all means post your .web file here and I will try from my end as well it would be handy to rule out a server issue, some hsots (and Im not saying this is true with yours) but some hosts will say everything is the fault of your machine or software when in fact it "could" be a server issue, however if you can upload from front page then its unlikely but still worth dismissing once and for all then as all we are left with is your local machine.
hope that help
Chris
-
Re: Publish to web is timing out
Ok, so I've had some sort of success! I used the subfolder /httpsdocs rather than /httpdocs and the whole thing supposedly uploaded with no problems! I was elated! HOWEVER when I try to view the page in firefox it still shows the old page and not the new one. When I view it in internet explorer I see the new homepage but when I try to click on the buttons it goes to "page not found".
Here is the website. See what you guys get.
www.awomansview.com
-
1 Attachment(s)
Re: Publish to web is timing out
Ok this is what I see in Firefox (see below) the https folder is for content that is behind and SSL certficate, your server doesnt have one so no content will be displayed. The picture below is that the "latest" version of your site?
Chris