Website will no longer upload intact - Xara WD6

Hello,

We have used Xara WebDesigner 6 for over a year. Yesterday after adding two new products (product pages with graphics) to the website, the whole site is a disaster. Most graphics and links are missing; some graphics are partially visible; code appears in places. The site looks fine locally but not on the web.

We contacted our ISP and they claim it has nothing to do with them.

We tried removing all the png and html and re-uploading but that didn't help.

We have temporarily put up a notice about the problems and even that page doesn't look normal -- it too displays partial graphics and is missing some graphics.

Any suggestions?

Thanks.

This may be a browser cache problem.

Press F5 or Ctrl F5 to force a page reload and let us know if this helps.

When you republish, sometimes Xara renumbers the images and changes the HTML document. But often the browser and/or the ISP cache pages to make them load faster. But if the HTML document is told to load 15.png at 300px x 500px and now finds an image 15.png that is 200px x 700px, the image will display distorted.

Refreshing the page can often restore the page to how it is supposed to display.

Also, if you are using WD MX, make sure your Publish setting is set for Fast Publish (see attached).

When you export with the Fast Publish option, WD creates an file that is used in future publishes to deteme what is new and what is old content. And this will also keep the image number/names the same.

Quote:

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Originally Posted by gwpriester

This may be a browser cache problem.

Refreshing the page can often restore the page to how it is supposed to display.

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Hello. We had already tried that, plus we have tried to view the site on several different computers. The problems are visible on all computers, using different browsers, and after refreshing.

Thanks.

Quote:

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Originally Posted by gwpriester

Also, if you are using WD MX, make sure your Publish setting is set for Fast Publish (see attached).
.

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We always use the Fast Publish setting for updating the site. After using it yesterday, the problems started.

Thanks (also for the graphic).

If you have any other ideas, please post.

Do you have Internet Explorer 11 by any chance? If you do the roll it back to 10. If the problem persists then use an FTP program like Filezilla to upload your site. You may have to remove the old files first.

Quote:

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Originally Posted by Miko

Do you have Internet Explorer 11 by any chance? If you do the roll it back to 10. If the problem persists then use an FTP program like Filezilla to upload your site. You may have to remove the old files first.

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We don't have IE 11. We use a variety of brower versions, IE 9, IE 10 & Safari.

So you suspect it's an FTP problem. We don't normally use an FTP program, and our upload speed is relatively slow so perhaps we should try Filezilla. I'm not the one who uses Xara, so this next question may sound elementary. Is there somewhere in Xara WD6 where we would select Firezilla at the FTP? If so, can someone post a jpg of the page/area in question. Thanks.

Filezilla is a freeware FTP program https://filezilla-project.org/ Publish your site to a folder on your desktop, connect to your website with Filezilla then drag and drop your content from the desktop into your server.

Quote:

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Originally Posted by gwpriester

Filezilla is a freeware FTP program https://filezilla-project.org/ Publish your site to a folder on your desktop, connect to your website with Filezilla then drag and drop your content from the desktop into your server.

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We will try that and let you know what happens. Many thanks.

Since there have been a spate of FTP related issues, I have asked Xara to monitor this forum and advise. Because I am a designer and not a programmer and a lot of these problems are just as much a mystery to me.

I hope they can help.

In the meantime, it is puzzling to think that any FTP means could cause issues when uploading just *one* simple announcement page (all other files that were used to build the site in the past have been removed). Is this even possible?

At present, there is just one simple page that incorporates a few Xara elements and includes just enough html to say the site is down and to direct visitors to a few other sites. How could such a small amount of data be messed up upon uploading, compared to uploading and updating many pages and a lot of graphics, links, etc. for over a year?

As mentioned earlier, we will try filezilla over the weekend.

Thanks.

Sometimes when you fix one problem, the fix creates several new ones.

When you consider how many million lines of code there are for any OS it is almost impossible to make sure that one fix is not causing other problems.

some graphics are partially visible; code appears in places. The site looks fine locally but not on the web.

It looks like the problems introduced by Microsoft in the IE11 update. Are you absolutely sure that a windows update didn't install IE11 without you noticing?

Quote:

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Originally Posted by pauland

some graphics are partially visible; code appears in places. The site looks fine locally but not on the web.

It looks like the problems introduced by Microsoft in the IE11 update. Are you absolutely sure that a windows update didn't install IE11 without you noticing?

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The computer where Xara is installed uses Safari and does not have IE installed.

I wonder if the windows update pulled in IE11 without you noticing?

So far, every instance I have seen of this problem being reported has been due to IE11 being installed in a windows update. It matters not if you actually use it.

If that's not it, I have no idea.

Quote:

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Originally Posted by Laurie

The computer where Xara is installed uses Safari and does not have IE installed.

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Are you sure about that. IE is needed by Windows update and is installed by default. Xara would not be able to work without it!

Quote:

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Originally Posted by Miko

Are you sure about that. IE is needed by Windows update and is installed by default. Xara would not be able to work without it!

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We just checked the computer and indeed IE 11 is there, even though we never use it. So what is the fix? You said to try to roll back to IE 10. How does one do that? Or will filezilla do the trick? You said Xara can't work without IE, so if we uninstall IE, I assume Xara won't upload, correct?

The fix is to roll back ie11 to ie10.

Quote:

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Originally Posted by pauland

The fix is to roll back ie11 to ie10.

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How do you do this? Do you uninstall IE11, or is there another way? Thanks.

I googled this:

http://answers.microsoft.com/en-us/i...8-6c773f762d9c

Quote:

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Originally Posted by pauland

I googled this:

http://answers.microsoft.com/en-us/i...8-6c773f762d9c

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That fixed it! We are amazed. The instructions at that link are crystal clear and match our situation (Win 7, uninstall the IE11 update to IE10).

Thanks to everyone who replied. You have rescued our Christmas ;-)

Do you think Magix will provide updates to fix this problem with Web Designer (including older versions such as 6)?

I have no idea.

Personally (YMMV) I don't think they have an obligation to, but they may decide to anyway.

They might look at this as an opportunity to offer a great discount for an upgrade.

I'm in the same boat. Uploading a website causes most of the images to be only uploaded half-way. Page backgrounds go missing, etc. My solution was to just export locally and then FTP it up using Filezilla. After reading this thread I thought I would try the same fix (rolling back from IE11 to IE10). Unfortunately, Windows 8.1 does not allow you to uninstall or rollback to IE10. I found instructions to "turn off IE11" but that seems pretty lame. As a web developer I do need to check clients sites in IE just to make sure it is functional. Sure, I have access to other computers and can test it on them - but, really?

but, really?

But really what?

Quote:

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Originally Posted by pauland

but, really?

But really what?

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But Really = Microsoft pulling a move where I (the user) cannot control which software I want on my computer. So, even though IE11 is breaking something else on my computer I cannot use IE10. Their option is use it or turn it off.

Aha!

Thanks.

wfcentral, what version of Web Designer are you using? Please check this in Help > About.
Thanks