WDP interface language

Hi all.

I’m having a strange issue with Xara WDP. I have an active subscription, and I’m trying to download it onto a new computer. I click the “free trial” button from the webpage, and it proceeds with the download. But at the point of installation, I’m shown a dropdown menu requesting the language of installation. The only options are German, Spanish, French, Italian, and Dutch… NOT English (British or American). I’ve attempted it twice, once from the US website and then from the Canadian website. Same on both. When I open the program, it offers me the option of switching… but only among the five languages.

My old computer has the program in American English, and every previous version has been as well.

Is there something going on that English is not being offered?

Thanks for any words of wisdom.
(I’m posting this twice… once in the Web Design chat and again in the Dear Xara chat. Apologies, as I don’t know which is more appropriate.)

silly question maybe - but your windows is set up for english ?

I deleted your duplicate post.

Thanks for responding, Gary.
In fact, my Windows is in Spanish. I live in Mexico and the computer was purchased here. There have been occasions where that determined the language of software that installed by default. But in this case, I am not restricted to Spanish, but rather given a choice among five European languages. And besides that, I have always downloaded the Xara software in English... from 2014 up until 2020... always on Windows in Spanish. (I have WDP and P&GD). It was never a problem.
While I speak Spanish, I know the software in English (my mother tongue)... and I don't want to relearn it. The reality is that if I'm unable to install in English, I will never purchase an update again. I don't get why Xara would prohibit it.

if ypur windows is in spanish that may be the issue - you could try changing it to english, installing xara, and then changing windows back after... ok you did not need to do this before, but it may be worth a try ?

Thanks, handrawn. Sorry, I didn't thank you in the previous post... yours and Gary's mentally merged in my noggin.
I can't change Windows to English without purchasing it and installing it. It was not an option when I bought the computer. If it had been, I definitely would have Windows in English.
Still, I don't get that I was always able to install the Xara software in English in the past on computers with Windows in Spanish. Nor that multiple languages are offered, but not English.
To me, it is either a glitch on Xara's end, or they have started a new policy since last March. In either case, it does not encourage me to upgrade in the future.
Again, thanks.

you should be able to

see here:

https://www.computerhope.com/issues/ch001873.htm

does this help ?

Microsoft have language packs that you can install.

Start Button > Settings > Time & Language
In the left hand side panel, click Language
Under Preferred Languages click Add A Language

English is one of the options.


Handrawn's has pictures, follow that one.

good point there chris - maybe english is missing

Quote:

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Originally Posted by handrawn

good point there chris - maybe english is missing

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I think you misread, or I've not explained well. English IS there as an option.

Thanks Chris M and handrawn. In fact, I went through the process you describe long ago. English is set as my preferred language. The time and date, along with certain Windows commands, are displayed in English. The operating system, itself, however is not affected by that. It remains in Spanish. As an example, if I right-click the Windows key, I am shown options in Spanish, like 'Aplicaciones y características' and 'Configuración', instead of 'Applications' and 'Settings'. Default file folders remain 'Descargas' instead of 'Downloads' and 'Documentos' instead of 'Documents'. If you try to rename them, they return to the default. Even 'Shut down' remains as 'Apagar'. In other words, changing the preferred language doesn't change the system language, only the superficial display of certain items.

that might be the issue - presumably that was not the case in your other computers
if xara sees spanish at system level it may not offer english which it could associate with uk/us , but a European option instead; i seem to recall this has come up before

have you checked your system locale setting

@,chris - yes :)

Thanks, handrawn and sorry for the delay in writing back.
I bow to your superior expertise.
As the second computer I wanted to install WDP on is used principally by someone else, I wasn't able to try again for a couple of days. It turned out that though I had changed the Windows language to English (as I always do with a new computer), the person using it had switched it back to Spanish. It was more convenient for him as he is Mexican.
When I discovered that, I switched back to English, and the options for installation that the software gave me were UK English, US English, and Standard English.
Again, I appreciate your help. Had you not suggested it, I would never have thought to look at that setting.

brilliant - you have it sorted, that is all that matters :)