Fonts not installing properly, and not sticking in Windows 7 64 bit

Hello all,

Yes, I have torn all my hair out. Yes, I have spent three days on the internet, only to find hundreds of others with this problem.

Now I am turning to the big guns.... Can anyone help? I have a new computer with Win 7 64 bit. I first started to notice that webs I made in Xara DP 7 could not find the fonts used, even though I had installed them on my new system, often repeatedly! It's not just Xara. It's a problem with all programs at different times. Sometimes a font is there, sometimes not. When I install it, quite often it doesn't show up in the Windows font manager, although when I go to install it again, it knows, and asks whether I want to overwrite it. Sometimes overwriting will bring it back to the list, but often only for that session. With a reboot I am back to square one.

I have had particular problems with Kaptiza, Bitstream and Adobe fonts, oh and not to mention Monotype. So that's ok, isn't it? LOL! The only suggestion I have had so far is to install a font manager, but I have never really understood those, and once had a bad experience in which I deleted all my system fonts by mistake, and couldn't get them back. So if I can do something without having to have a third party application, I would prefer this. Also, it seems a bit much to have to buy a font company's font manager just to use their non-working font. Seems so odd that there is no Windows fix for this.

Anyone else have disappearing fonts?

Many thanks for any help you can give.

Ali

PS incidentally, some fonts disappear completely after being installed. Others I can still see, but they have symbols in the preview, suggesting Windows can't see past encryption. But all commercial fonts are encrypted aren't they? Can't see what I can do about that.

Hi Ali, is your logon for Windows 7 an administrator account?

I'm not aware of any encrypted fonts either freeware, donationware, or commercial.

Which type of fonts are you installing? Type1, truetype, or open type?

Type1 fonts are a bit long in the tooth (getting old) so unless you have a specific need for a Type1 font skip them entirely.

If you are installing a truetype and an opentype font that have the same name, only one will show in your font list not both. Best to install only one type of font, not both.

If you use Xara3D any version, install truetype fonts because Xara3D doesn't "see" open type fonts.

If you are not using Xara3D then install an open type font if you have the choice between truetype and open type.

Hello Ali,

Some Adobe applications (mainly Illustrator) can be extremely picky about fonts. But I have not experienced similar issues with most any other application. DP7 has certain issues with organizing fonts--some weights will not be present as a family but are still listed individually.

It really sounds like something is wrong with the Win 7 installation.

Question. How are you adding fonts? Are you right-clicking on a font and choosing "Install..." or ?

Is there a particular Adobe or Bitstream font I can check to see what happens on my Win 7 64-bit system? I don't have any fonts by Kaptiza.

Take care, Mike

I have a 64-bit system and haven't problems. I have tried various methods of installing fonts and they all work. The easyest is opening the font and clicking the install button located at the top. There are some fonts that are not visible to all applications, off hand I can't think of the sprcific type. So it sounds to me that you are indeed able to install your fonts it's just that not all your programs can see or use them. If you like I will list the 3 font managers I happen to like and use, all are free versions or shareware.

Hello. I am having problems with both .ttf and .otf fonts. Specifically, various Linotype fonts are now giving me real grief, all single fonts from various univers ranges.

I installed font manager pro 2 and all that happened was that Xara dp 7 crashed when I even scrolled down the font list. I have uninstalled the fonts and uninstalled the font manager. The crashing has stopped, but now of course I don't have the fonts for the job. In windows some installed fonts are invisible in windows, never mind the programs like Xara. If I go to reinstall them, it asks if I want to overwrite so it knows they are there.

Getting so tired of this. Kapitza fonts are declared as missing when I open a document, but are there in the list in xdp7. It's like being haunted.....

Thanks to all who replied. I am v font literate. Have no idea what is causing this, but the internet is having exactly the same problem. No one seems able to fix the fonts not sticking problem. Not looking forward to the windows 7 reinstall.

To be truthful, I have not read about this issue (with the exception I mentioned of Auntie Illy). The PDF is various versions of Univers, though the Adobe varient. OpenType format.

The PDF was created in XDP.

Take care, Mike

I had a problem similar to this, but not in Windows 7. It was caused by a corrupted font. I don't remember now if it was one of the system fonts or a third-party one.

It would be time consuming, but have you tried uninstalling all the third party fonts and then installing them back one by one or perhaps in small batches to see if the problem is with a corrupt font?

Also, this may seem far fetched, but have you tried updating your video and print drivers? Way back in the days of early Windows I remember that there were some bizarre application problems that ended up being caused by a bad mix between fonts, print drivers and video drivers.

Hi all,

Thanks for responding. Have tried everything suggested here before posting. Hard to know what this is. Fonts are coming and going in the menus, and in windows, even though I have uninstalled the suspect fonts. Could perhaps understand if it were all problem fonts from one house, but it's fonts from different foundries, all with good pedigrees.

Feel v sad. This is a brand new system, very powerful, with everything nice and compatible. And already, a fundamental problem. I know I face a reinstall of windows, but I can't face it at the moment. We don't keep restore points, because of security, so it's back to square one.


Ali

Artyboots just in case this will help you. These are the font managers I use. As far as I know they are all free. AMP has been a long time favorite of mine. It does not say it works with Windows 7 but it does on my 64-bit Wlndpws 7 machine. They all have their own strengths. For instance, Font Xplorer lets you view the entire character set and will copy the selected glif as a vector that you can paste in XDP which at times can be very handy. Gare uses NexusFont, I don't have a lot of experience with that one yet. They are all trouble free, at least I have had no problems with them.

Font Xplorer
AMP Font Viewer
NexusFont

Hi Artyboots,

I installed Xara on my laptop, and now I've the same problem. On my other computer everything works fine.
It seems there is a difference in transmitting the fontpath to the FontInstall.exe by Xara.

In the way it crashes Xara uses the old DOS-signs "~" in the path. On the other computer the path is written out.

If somebody knows how to fix this, please let me know.

yog

Hi Folks,

I asked the tech support folks at Xara to take a look at this thread and here is what they recommend you do:

Quote:

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FontInstall.exe is included within the installation directory of PGD2013 and other Xara programs. If it was corrupted in any way then its best for the user to reinstall the program rather than obtaining the executable from a third party source. (A user elsewhere had recommended a third party dll service.)

FontInstall.exe is used by the program to register fonts only when an elevation warning is shown. Another routine within the actual program is called when no elevation is shown.

If a user is having problems installing fonts then they could try disabling UAC to see if this affects the problem.

Regarding Artyboots, his issue doesn’t seen specific to Xara software. I think the advice Barbara posted is worth following, failing that it could be a problem with his windows 7 installation.

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Hope this helps.

Thanks Barbara. I've tried everything, and am going to try reinstalling xara again later.

I know I have some kind of video problem with this kit - I ordered my own spec and had it built. But I cannot catch the error message, and the screen always comes back up, and it only happens rarely. So I just cant face packing up a giant PC that I use every day and sending it back to the dealer. Perhaps one day, if work calms down.

Btw Artyboots is not a he. :)

Ali

Hi everybody
Since today I have the same problem as Artyboots. A very, very unpleasent thing. I'm working with Xara since Version 1 and until now I had only few problems (beside the imperfect CMYK-support). Until today everything went fine with using fonts. I have a new Win7-64bit-PC since July 2012. Suddenly a lot of fonts (about 10%) started to make problems. They still show up in the Fonts Gallery but without preview. In the Font Menu there is white space where the font-name should be. If I open a file that contains text formated with one of these font, the text doesn't show up any more. I couldn't find any error message like "missing fonts" and until now I didn't found out why all this happens. Many of the fonts are Adobe fonts, but there also others (for instance DIN by FontShop and Museo by exlibris). Although I can't use them in Xara (Vers. 5 and Vers. 7 Pro), I can use all the fonts in other programs without any problems (for instance Word 2010, PhotoShop CS 5.5 etc.) . That's why I don't think it has something to do with the OS but with Xara (probably an imperfect support for Win 7 64-bit). After using Xara almost every day for more than 10 years , I'm not willing to to look for another and better graphic program. So please help me.
Many thanks for any advice you can give me
Cuno

The Problem is solved and Microsoft, not Xara is to blame.

The solution: Uninstall the Security Update Nr. KB2753842
More infos: http://www.talkgraphics.com/showthre...Products/page2

this saved my day
Cuno

Hi there

there is a talkgraphics thread about the KB2753842 update here:
http://www.talkgraphics.com/showthre...-Xara-Products

the issue Ali [artytboots] had/has may be similar, but not the same, as it dates back to March - well before that update

it is wrong to blame Microsoft, or at the very least it is too simplistic a viewpoint to do so as things stand, as discussed in the other thread

EDIT - ok you have read that thread - as you linked to it in your second post - I missed that, sorry

I am going to throw this experience out there as a possible solution. I am a computer technical support specialist that has been in web design for 10+ years and was baffled for about 30 min with this same type of issue. I had two different font that I wanted to install on my less than 1 month old Win 7 64bit system. I downloaded these free fonts from the web and tried to install. No matter the method Right-Click, open and install, drag and drop I could not get these fonts to install. It would look as though it was working and then nothing would show up in C:/Windows/Fonts/. I disabled AV software and was also an admin on the machine.

SOLUTION: My fonts I wanted to install were on a network drive ( in my cas it was a network accessable storage NAS) but I am sure this could apply to other network drives. When I dropped the font onto my desktop and THEN tried to install. IT WORKED. Thanks Microsoft. Ugh! I hope this helps someone.

Quote:

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Originally Posted by cspyker

I am going to throw this experience out there as a possible solution. I am a computer technical support specialist that has been in web design for 10+ years and was baffled for about 30 min with this same type of issue. I had two different font that I wanted to install on my less than 1 month old Win 7 64bit system. I downloaded these free fonts from the web and tried to install. No matter the method Right-Click, open and install, drag and drop I could not get these fonts to install. It would look as though it was working and then nothing would show up in C:/Windows/Fonts/. I disabled AV software and was also an admin on the machine.

SOLUTION: My fonts I wanted to install were on a network drive ( in my cas it was a network accessable storage NAS) but I am sure this could apply to other network drives. When I dropped the font onto my desktop and THEN tried to install. IT WORKED. Thanks Microsoft. Ugh! I hope this helps someone.

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Youre a legend...I cant beleive after 4 hours the solution was that easy!!! Knock yourself out everyone...it works!!