Printable View
The update for XP&GD v 11 has downloaded and failed.
"Automatic check failed.
The update has been checked and is corrupt. Installation has been cancelled.
Do you want to restart the update process? [Yes] / [No]"
Tried several times now, restarted P&GD to see the same result. Restarted computer, still the same result.
The download doesn't seem to hiccup at all and takes a normal amount of time.
I've had similar in the past.
I deferred an update to a later version and that worked.
If you have no custom settings, deactivate first and then uninstall the application.
Re-download and activate then check for updates.
Acorn
I'll have a go at that when I've finished this current job. The update would be handy - yes, I have had a few crashes when dragging photos around. Odd though that the update process declares the downloaded file as corrupt. I would have thought that the current installation would have had nothing to do with that.
But what do I know, eh?
And maybe yet another install will give me my .XAR file thumbnails back. ;)
Thanks!
Hi brianlj,
What OS are you using on your machine? Also if you send in a ticket to our support team they should be able to send you a link for a manual download for the patch.
Sorry. I forgot to say that I'm on Vista 32. I'll send a ticket in. :)
{later}
Ticket submitted. :)
As a further point on the problem. Today when I go 'Help | Check for updates', all I get is "Welcome to the Xara Community" popup. No check for any update is performed.
I have the same problem as brianlj, and although using the method as Acorn suggests might well work, I really don't think it's right you should have to uninstall the application, lose all your settings and start a fresh. I'll await the reply brianlj gets as regards a manual download, after all my current application (P&GD11) is running fine, it's this new update that's showing corrupt.
Stygg
I'm getting the same message with XDP11, "The update has been checked and is corrupt. Installation has been cancelled. Do you want to restart the update process?" After saying yes for 4 or 5 times, I gave up.Quote:
Originally Posted by stygg2003
I'm running X11.2.3.40788 DL x64 Sept 2015. I have a quad core intel 6GB RAM, not positive about graphics card right now.
I too am not too happy about having to uninstall everything and starting from scratch. I'm not all that computer savy, so we're not talking about just 30 minutes. It would be nice to find out why the initial update isn't working rather than having to wait for the next update. :(
Sorry about the duplicate reply. I now see there is a thread for XDP11, which would be more relevent in my case.
Hi Guys,
This is an error with the patch itself, we are working on fixing it, basically the patch will not run on Windows Vista, we do apologise about this, however we are working on a patch to fix the patch ;) Will let you know when it's ready.
Thanks for that Ben, much appreciated.
Stygg
Thanks Ben. I am using Windows 10 and have had no problems. From what I have gathered Mindows Vista has many issues.
Just to let everyone else know, the standalone EXE worked just fine. :)
Glad it worked for you brianlj, could you let the rest of us know where you got the standalone exe. from ?
Stygg
I still have Vista Ultimate Larry and I have never had a problem with it, this new update for P&GD11 is the first problem I've ever had. I will be buying a new comp. soon so I have no doubt I will be or forced to using Windows 10 of which I'm not to happy about with its "phone home" capabilities.Quote:
Originally Posted by wizard509
Stygg
I gather it's a temporary thing they put up for me, so they don't want it on the forum as a permanent link. If you submit a ticket, they'll probably do a special one for you too. :)
Dam I am getting this now today Windows 10 64 - Not that Xara was misbehaving much so I guess I will wait this update out
Currently on Pro X11.2.4.41531
PS MERRY XMAS if I dont get another chance :)
When XDP notified me yesterday, that update failed. Manually using the help menu, check for updates worked.
Yep tried that - sadly it downloads and then informs me its corrupted
There's another thread. Evidently there's an issue with that server that will be rectified.
Is there also an error in the update for XDPX11-64? Says update is corrupt and won't installQuote:
Originally Posted by Ben.Moses
I am using windows 10
There's a server problem today, will be fixed tonight or tomorrow is the word
Same on Windows 10.... so not just "basically the patch will not run on Windows Vista"
Thanks...
It's 10:39 Pacific Standard Time and I've just successfully done the update so it may be fixed now I did have to use the help> check for updates route as it didn't automatically pick up the update but all went well.
My update for P&GD11 was successfully installed and the start up time now is rapido! about 4 secs. :D
Stygg
Restarted Xara Designer Pro X11 to see if it picked up an update. It did in fact check but informed me I was using latest version (Novembers). Manually clicked check for updates and it picked up there was a new version. Choose update immeadiatley and it said I had a corrupt version. Clicked Retry (or similar) button. Installed update with no problems this time.
Launching now almost instant :)
My program is now apparently up to date.
Oops, wrong thread
My XDP X11 updated this morning just fine!
Thanks DEVS!!!!
Mine is faster opening, but FOR ME, I wouldn't say it's a LOT faster. It's a little faster; about 50 seconds to open.
I timed it with Google stop watch.
For me it seems a lot faster. Just as previous version!