Webdesigner and Jotform issue
Hello,
iPhone users are reporting scrolling issues with a form on our Xara Webdesigner site*https://www.bikerscampsite.co.uk/book.htm
JotForm have replicated the issue using an IOS emulator in Safari. They have suggested that it may be Xara Webdesigner related. Can anyone help?
Re: Webdesigner and Jotform issue
iPhone X. I cannot scroll below Departure Date and the Number of Guests drop down does not open.
I think you have done this but just checking, is this a separate form for the mobile variant?
Re: Webdesigner and Jotform issue
Hello, it's the same Jotform code but pasted into the main and mobile site page.
Re: Webdesigner and Jotform issue
Check your code and extend the vertical area in the placeholder. Also now there is no need for two forms. Jotform adjust by itself for mobile and desktop.
Re: Webdesigner and Jotform issue
Why you have two scrol bars?
Re: Webdesigner and Jotform issue
I don't see two (Galaxy S8 plus)
Re: Webdesigner and Jotform issue
Re: Webdesigner and Jotform issue
Not sure why that would be?
Re: Webdesigner and Jotform issue
Can you tell me if this page behaves the same? It's the same form pasted in another site https://www.welshcampsite.co.uk/book.htm
Re: Webdesigner and Jotform issue
Quote:
Hello, it's the same Jotform code but pasted into the main and mobile site page.
I believe you need to create a separate form. At any rate try this and see if it makes a difference. This has come up in this forum several times and the issues I think were caused by the same code or the same widget.
Here's a link to a Google search for JotForm, Mobile Variants, site:talkgraphics.com
Re: Webdesigner and Jotform issue
Thanks for the replies. When you say create a separate form, is there any settings to make it a mobile form or is it a duplicate of the original?
Re: Webdesigner and Jotform issue
I think basically you create the form from scratch which makes it publish as a separate form.
Re: Webdesigner and Jotform issue
Re: Webdesigner and Jotform issue
Re: Webdesigner and Jotform issue
I'm testing a mobile form at the moment, it breaks the form down into individual questions. It is here https://www.bikerscampsite.co.uk/book2.htm if it works I will replace the current mobile variant.
Re: Webdesigner and Jotform issue
Arg! :( Still getting stuck at Number of Guests. Nothing happens when I tap or pound on the button.
Re: Webdesigner and Jotform issue
You should ask your questions on jotform, they have specialized people who can help you. Not saying that we can not help, but this is their specialty and I do it all the time for my clients.
Re: Webdesigner and Jotform issue
Also you should grab the code from jotform by following
Publish > Platforms> Xara
Copy the code and place it in a placeholder and make sure the part that says height:....px ..... meaning number, change it to a larger number like 3000 or so. This way your whole form will show vertically, make sure you also increase the size of the page vertically too.
Re: Webdesigner and Jotform issue
Thanks for the ongoing replies.
I'm disappointed that you are having problems with the guest selection, I had all positive feedback up until then.
I did contact Jotform, they said it was an Xara issue...
Re: Webdesigner and Jotform issue
You can send me your xara file if you want and I will have a look. IF you do, also send me the code to paste into the placeholder.
Re: Webdesigner and Jotform issue
Managed to get right through to the submit button, no issue with number of guests on my iPhone.
Re: Webdesigner and Jotform issue
Re: Webdesigner and Jotform issue
Well it's a little funky but I got to the submission (please disregard if you receive it from Gary Priester).
My problem with the number of guests is there appears to be a drop down list to select from but below that is a rotating iPhone kind of counter that I did not see the first time.
There is an option in the form with buttons for each step which seems to be more straight forward and intuitive.