Software will NOT download!
I have just purchased Xara Web Designer Premium
Downloaded the installer via the link sent in email, but when running the installer, it 'spins' for a while, then a 'pause' symbol appears, and then nothing.
The "CONTINUE" button is available to click, which I do, but the same thing happens. Subsequently, I am unable to download the software.
I have turned off my firewall, my anti-virus software but to no avail.
Someone please help.
Using Windows 10 Pro.
Re: Software will NOT download!
Try the link on this page - https://www.xara.com/uk/web-designer/download/.
Tried it myself for XDPX, which is ~180MB and I didn't touch registry or AV protection settings.
Acorn
Re: Software will NOT download!
restart your computer
run the installer in admin mode
do not turn off the firewall or av
did you purchase this from magix/xara
edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
Re: Software will NOT download!
It could be it's waiting for the files to download before beginning the install and you're stopping it by thinking it's installing.
Re: Software will NOT download!
server side issue always a possibility...
Re: Software will NOT download!
My thought process is that it's a web installer (I can't remember if it is or not, and it was only 6 months ago when I did it). They are also churning out the updates, not sure of the size of that as mine blankly refuses to update.
1 Attachment(s)
Re: Software will NOT download!
Quote:
Originally Posted by
Acorn
Attachment 124345
I then get this error message.
Re: Software will NOT download!
i think they are all [xara designer and WD downloads] web installers now
of late it seems there are always issues when [major] updates come out...
Re: Software will NOT download!
Quote:
Originally Posted by
Tx2online
I tried what I suggested and the download goes to the Magix Installer (https://www.xara.com/uk/downloads/start/?product=webdesigner365premium32). When I tried this it only offers up v15!. XDPX, however, was a straight application executable.
I would hold off until Xara gets its ducks in a row; it seems to have a release management issue.
Acorn
Re: Software will NOT download!
I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that
Re: Software will NOT download!
Quote:
Originally Posted by
Acorn
Fabulous! I've just spent £50 on a product I can't use. Time to cancel, get a refund and look elsewhere. I don't do bad omens I'm afraid.
Re: Software will NOT download!
Quote:
Originally Posted by
handrawn
I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that
You tried what?
Re: Software will NOT download!
The error message you posted says it's looking to a network directory.
Are you installing onto the same computer as the install file is located?
What size is the install file (MB)?
Re: Software will NOT download!
Quote:
Originally Posted by
Tx2online
You tried what?
what acorn suggested
not sure why it would look for a Wix directory, network or otherwise - wix is a totally different program... ?
[but that said there may be a common file issue]
Re: Software will NOT download!
Quote:
Originally Posted by
handrawn
restart your computer
run the installer in admin mode
do not turn off the firewall or av
did you purchase this from magix/xara
edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
I purchased online from Magix
Re: Software will NOT download!
Quote:
Originally Posted by
Chris M
The error message you posted says it's looking to a network directory.
Are you installing onto the same computer as the install file is located?
What size is the install file (MB)?
Yes, installing on my laptop, C drive. Installer is on the same drive.
Re: Software will NOT download!
Thanks all - requested a refund which has been processed. I explained the issues I was having, but they didn't even try to help, and have just gone ahead with the refund
Think I may have had a lucky escape. Will look elsewhere for a WYSIWIG editor or just learn Joomla/Wordpress.
Re: Software will NOT download!
Re: Software will NOT download!
Quote:
Originally Posted by
Tx2online
Thanks all - requested a refund which has been processed. I explained the issues I was having, but they didn't even try to help, and have just gone ahead with the refund
Think I may have had a lucky escape. Will look elsewhere for a WYSIWIG editor or just learn Joomla/Wordpress.
May I suggest you download the trial and when offered, choose a different Install Folder.
I suspect your WIX_DIR_COMMENT_DOCUMENTS system variable on your machine has been deleted at some point. Consequently, the Xara Web Designer Premium does not know where to be installed to.
Acorn
Re: Software will NOT download!
it would seem the sensible way forward, or on another computer, or using a sandboxing capable installation tool such as acronis true image... but either way simply installing the trial before purchase is usually a good thing to do....
Re: Software will NOT download!
OK, convinced it wasn't the software at fault, and was my laptop, I have completely re-installed Windows 10 (it was long overdue to be honest).
The software now installs! I have zero idea what the problem was, but...but....
It doesn't scale to a 4K screen!
I tried adjusting the DPI settings to be compatible, but the toolbar and icons are TINY!
Does this "pro" software really not scale to 4K DPI?
I have a 17" 4K laptop, and this sort of thing should really not be a problem in 2019...
Any ideas?
I have trialled this software on a 1080p screen, and I like it, but on my 4K screen, it is 'blurry', and I wouldn't be comfortable using it.
This is clearly the best WYSIWYG on the market, so this is a real blow to me.
Re: Software will NOT download!
Quote:
Does this "pro" software really not scale to 4K DPI?
That's true unfortunately Tx2 :(
Re: Software will NOT download!
we have been asking for 4K support in this respect for quite a while now; xara has inticated it is a 'work in progress' but so far no joy... the program is good, but definately showing it's age in certain areas...