New Laptop Designer Pro + Problems

Hello,

I have just purchased a new laptop. I have Designer Pro + on my old laptop downloaded the trail for it on my new laptop expecting to register it [2 devices] and once it was set up I'd uninstall and deregister on my old laptop.

The only problem is I never got a verification message pop up on the trail and every time I try to do anything in the help section it says 'I must be online' but I am and I'm logged into my Xara Cloud account but the second Xara Designer Pro + seems to have no way of allowing my to activate it.

Does anyone else have this problem or have I done something daft?

Thanks
David

David, you indicate that Pro+ is a trial.
Perhaps that is the problem.

Regardless, i would raise the problem through https://www.xara.com/contact-us/.

Acorn

Quote:

---

Originally Posted by Acorn

David, you indicate that Pro+ is a trial.
Perhaps that is the problem.

Regardless, i would raise the problem through https://www.xara.com/contact-us/.

Acorn

---

Thanks Acorn, I have and they have suggested everything I've already tried, white-siting it, firewall checking, pop-up white siting, allowed urls and so on and on - all day I've been doing it - and it still says 'You need to be online to do this' and I am. I got to this forum via the software so something is mighty amiss, but basically, I can't use any online features and I've paid for them.

I suppose you could try running it once as administrator in case you new computer's security is blocking at UAC level

Hello Handrawn,

I deleted everything Xara on the new laptop, found the last exe I had from my old laptop and used that on the new laptop and it verified and went online - yay I thought! Then it told me I needed to update, which made sense, then the updater started to load-up, all seems good, then the updater said it couldn't find the software and I had to reinstall it and try again.

How does that work. I was using the software it couldn't find - the installer created the folder and file path - it makes no sense at all

DavidAttachment 132239

when you say deleted do you mean uninstalled, or more than that ?

did you try right clicking and running the program as administrator first? - if not then you could do that now

something was blocking the program from accessing the internet originally; this is often an 'over-zealous' security program treating it as suspicious

as for your reinstall and update issue, not sure; it may be the same kind of issue...

Hiya,

Yes I completely cleared Xara from my new laptop, every single aspect of it, and then reinstalled an old exe. and all worked much better except for that latest screenshot.

I've been through every bit of AV and security stuff on my laptop, turning them on and off and nothing seems to change. I've run as administrator, makes no difference.

This is the problem it is so frustrating.

the exe shouldn't really make a difference, unless they are #hash identified in some way in the pro+ authenitication [for updates] ?

sorry cannot be of more help... hopefully xara can

Quote:

---

Originally Posted by handrawn

the exe shouldn't really make a difference, unless they are #hash identified in some way in the pro+ authenitication [for updates] ?

sorry cannot be of more help... hopefully xara can

---

Thanks, there is definitely something different in the exe's the older one works okay but can't find the software for the update, the latest one just says it's offline for updates and won't allow any offline components to be accessed. I've contacted Xara but to be honest they are just going to ask me to do all the things you have said and I have fiddled about with.

If it can't be resolved I'll just start using Affinity properly, no problems loading that onto my new laptop and it'll bye-bye after using this software for a very, very long time. I cannot afford to pay the money I do on it only to find it doesn't 'simply' work on my new laptop.

SOLVED

We have moved to Scotland and TalkTalk don't supply to the village we moved to so we changed to Sky as an ISP and they have a 'shield' on the service which is on a default setting of 13+ blocking porn, gore and violence but for some reason it also blocked Xara's online stuff [perhaps because it begins with X?] anyway I added Xara as an allowed site and upped the rating to 18 and all is solved.

My stupid fault, I even thought of this much early but thought it was too easy and simple to be the problem.

Anyway just in case anyone gets a similar problem that was my solution.

Quote:

---

Originally Posted by David Strover

SOLVED
We have moved to Scotland and TalkTalk don't supply to the village we moved to so we changed to Sky as an ISP and they have a 'shield' on the service which is on a default setting of 13+ blocking porn, gore and violence but for some reason it also blocked Xara's online stuff [perhaps because it begins with X?] anyway I added Xara as an allowed site and upped the rating to 18 and all is solved.
My stupid fault, I even thought of this much early but thought it was too easy and simple to be the problem.
Anyway just in case anyone gets a similar problem that was my solution.

---

So in summary, move to Scotland!

Acorn ;)

don't feel bad about it, I thought 'could it be the router settings' but you'd made no mention of changing your ISP; I should have mentioned it...