trial won't install_ windows web installer error

When I try to install XPD7, I get this error:

"The installation package could not be installed.

Cause: The Windows Installer Service could not be accessed. This can

occur if you are running Windows in safe mode, or if the Windows

installer is not correctly installed. Contact your support personnel

for assistance (1601)

File path: J\Documents and Settings\Administrator\Local

Settings\Temp\mgzyfuo980go\product\Xara_Photo_Grap hic_Designer_7_en-GB_

setup.ms_"

I saw the note at Xara trial download page about registry protection needing to be turned off. What would be a typical program that would be interfering with the install? I have TuneUp Utilities, Avast Anti-Virus. Can't think of anything else I might have in this category. Should I turn both off?

I have WinXP SP3 32bit.

Thanks.

You might try to install with those two programs disabled. But then afterwards remember to enable them.

Quote:

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Originally Posted by gwpriester

You might try to install with those two programs disabled. But then afterwards remember to enable them.

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Disabled everything in TuneUp Utilities and Avast Anti-Virus. Didn't work and I get the same error message. This is the first time I've gotten such a msg when trying to install something. Don't know what else to try here.

is it blocked in your firewall?

nope

is the windows installer service disabled on your computer?

you can check by going to

control panel > administrative tools > services

and scrolling down until you get to it

Quote:

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Originally Posted by handrawn

is the windows installer service disabled on your computer?

you can check by going to

control panel > administrative tools > services

and scrolling down until you get to it

---

Yes, I've tried that before. Automatic, Manual and Disabled don't make any difference.

http://support.microsoft.com/kb/315353

I have the exact same problem. Done everything that is said in the above MS knowledgebase article. Even re-installed the Installer, with no avail.

Below is a screenshot. Note that the error comes up when the Installer tries to remove something (probably some previously installed Xara product -- that however has been uninstalled already in my case).

http://666kb.com/i/byvy9wy0vk5ncc874.png

I suppose this is some weird over-sensitive copy protection system going awry here. :mad:

I really need this program working now!

Thanks already
David.P

what does the message say in english, bitte

OK, in english the error is

Quote:

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The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance (1601).

---

Please help because I need to use this program :mad:

Note that this is a problem of the Xara/Magix installer (probably copy protection stuff) since my Windows Installer works without problems. I can install other programs by right-clicking on their *.msi files and choosing "Install".

I think its more likely to be a problem with an aborted/failed install/uninstall somewhere along the line - you can open a support ticket with Xara on their website [you need to log into your account first]

Have done that already! But I can't really wait for days until they MIGHT come up with an idea, so...

to be honest I don't think you are going to get a snap answer to this - my personal preferred option in circumstances like this is to go back to a restore point [or in may case a backup image] and see if it works - if I go back far enough it will and then I trace through and work out what I did, or the system did, to cause the problem - that takes time and a fair bit of familiarity with the system - and a log of what system changes I have made, which I keep, helps

error messages don't always reflect the cause of the problem too, that's in the nature of the beast, so without access to the computer its a tad speculative, sorry - googling around might throw something up, or a visit to microisoft tech forum with regard to the error message and code

I suppose you could try registry cleaning - if you do, make sure you use a recognised and safe cleaner

"1601 : Out of disk space -- Volume: '[2]'; required space: [3] KB; available space: [4] KB Ensure that the custom action costs do not exceed available space."

Source: http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx

Ha! :eek:

well I think that unlikely if other programs will install - but you never know :D

actually, looking at the blurb 1601 might be a system error code as per here:

http://msdn.microsoft.com/en-us/libr...=vs.85%29.aspx

ERROR_INSTALL_SERVICE_FAILURE
1601 (0x641)

The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Are you saying the program/os is lying? :-O

:D not crystal is it

Nowt is in this game I've realised :D

Again today no reply from the support team!

Here's the log files from the installer and from Regmon/Filemon:

Attachment 85557

Please have a look at the files.

BTW, the same error happens on my notebook as well! Xara can't be installed there also :mad:

I have had issues with these flavors of error messages before under XP and under Windows 7 Ultimate x64. This is how I fixed my issues:

First, uninstall the program at hand.

Second, once done, reboot, THEN run a GOOD registry cleaner. What is happening is that EVERY time you uninstall a program there are remnants of the said program still residing in the memory. i.e. - DEAD registry fragments from the program clean your registry. (Note: A restore point will not help if there were already errors within the registry to begin with BEFORE the restore point was created!) Reboot the computer to refresh the newly refreshed registry.

Third, try reinstalling the Windows Installer (current version I think is 4.5, st least that is what I found) here. Reboot.

Fourth, try reinstalling the program again.

Some how. These error messages come up because sometimes if a registry is not cleaned of erroneous errors on a daily r weekly basis the registry hives can become extremely unstable. Just the other day I had issues with my USN journal file and Auslogics BoostSpeed found it and prompted me to do an unmounted volume chkdsk scan upon rhe next reeboot of my Windows 7. It took six hours but it was fixed. >:)

I run an ASUS Intel Core2 Duo N90Sv notebook with Seagate drives with close to 4TB of hard drive space in use and Auslogics BoostSpeed has done me justice. I will not trust my registry to any other program because most seem to leave their "mark" within the hives of the registry where BoostSpeed does not. I am have NOT will NOT and could NOT if I tried to work or even sell Auslogics BoostSpeed. I just found out long ago that if I wanted to speed up my 'puter and keep it from crashing AND having install issues (and after a hell of a lot of reading, mind you) cleaning the registry was less of a headache than to reinstall a fresh copy of Windows (XP or otherwise) and not have a computer for the next ten hours or so while I reinstall everything and reconfig it as well. LOL!

My three cents worth anyway...

Cheers!

Spirit Wolfe

I get this same problem on three different PC's. Today I installed XP fresh from ground. Same problem, same error messages.

I can't believe how terribly broken this bloated Xara/Magix Installer (and/or copy protection mechanism) is.

I have paid for this program but can't use it!

what did xara support say?

They say to re-install Windows Installer (did that with no avail) and/or to remove the Windows updates KB981669 and KB958655 :banghead: (can't do that anyway since they are years old already).

Anyway, since I get this error also on a virgin XP install, it must be a problem on their side! There's also lots of results if you search the web for problems with Magix installs.

The creators of the wonderful software of Xara should have never sold their soul to this grungy Magix company in the first place!

Quote:

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Originally Posted by David.P

Anyway, since I get this error also on a virgin XP install, it must be a problem on their side!

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did you zero your hard drives [or use replacement ones] and remake your boot sectors?

I'm not recommending you should do this you understand [because it could remove things that are required or even essentail] but it may be that if it is a magix activation copy protection issue the program may be still recognising the HDD signature even after reinstall of XP

maybe you need to ask magix support rather than xara ?

Without wishing to cause a ruckus, logic would suggest if someone has the exact same problem on multi machines, yet no-one else does, then the problem is not the software he is trying to install, but his own habits. Someone with multi machines is very likely to setup and configure them in the same way. So, something he has set/installed/done on all machines which he assumes is benign, it in fact the culprit. At least, is more likely to be.

My tuppenceworth :2c :)

could be because in the translation in post #11 the bit about secure mode was missing ['Sie Windows im abgesicherten modus ausfuhren'] so that has only just beeen picked up by me - I don't have technical German, I dont know exactly what it means, let alone a fix - but could always try the old right click and install [run] as administrator - what do you think?

I think that's a sound procedure :-)